Are my customer actually satisfied ?

You can’t improve what you don’t measure. Get survey templates, tools, and resources to start understanding the racial equity dynamics in your organization.

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Maximize Customer Lifetime Value

Customer experience management that drives retention, engagement, and advocacy.Customer experience management that drives retention, engagement, and advocacy.

Features


MARKET RESEARCH

Conduct market research quickly.
Expand your market research capabilities to keep track of your brand, test your ideas, or get a gut check with your target audience.

CUSTOMER EXPERIENCE (CX)

Conduct market research quickly.
Expand your market research capabilities to keep track of your brand, test your ideas, or get a gut check with your target audience.

Drive improvement across your organization


  • Evangelize customer-centricity from the C-suite to the front line.
  • Engage stakeholders with custom dashboards.
  • Leverage your systems of record to automate team follow-up.
  • Easy-to-use platform speeds adoption across the teams.

Collect feedback at the moments that matter


  • Evangelize customer-centricity from the C-suite to the front line.
  • Engage stakeholders with custom dashboards.
  • Leverage your systems of record to automate team follow-up.
  • Easy-to-use platform speeds adoption across the teams.

N


Natural Language Processing

P


Prioritized Actions & Tailored Insights

S


Smart Reporting Module

Know the score with your customers


  • Keep a competitive edge by truly understanding the voice of your customers.
  • Customer satisfaction surveys help you connect at multiple touchpoints to find out exactly what your customers want, need, and expect.

Find out what employees really think


  • Learn what’s working and what’s not directly from your employees.
  • Measure employee satisfaction, conduct 360 reviews.
  • Send out compliance quizzes as a HR or a team lead.