Backoffice Assurance Audits
Improve your backend processes from the start to finish
our partnership approach
Backoffice assurance audit handles any channel issues, requests or complaints raised by the customers and needs back office to close the same. Regular checks and audits of these transactions help to analyze the current status of the functions being performed by the organization and their overall impact on customer experience.
Fetching random, complaints or requests and observation
Creating a well-defined plan depending on the current business needs
Documentation of audit insights and details
Regular monitoring of
transactions
Benefits
Analyze the current status of the process and their overall impact on customer experience
Identify the effectiveness of customer closures, CSAT/NPS triggers, TAT and frequent complaint drivers
Analysis of inter functional cooperation among the employees for close looping
Keep a check any issue raised by the customers and reduced errors
Audit insights and details are properly documented and shared with the client to work on the revealed gaps and glitches in the process.
On the basis of evaluation, QDegrees suggests areas for improvement and recommends strategic action plans and to help conduct backoffice audit that provides valuable insights to the companies to deliver proper business functioning and customer satisfaction.
