"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi


Backoffice Assurance Audits

Improve your backend processes from the start to finish


our partnership approach

Backoffice assurance audit handles any channel issues, requests or complaints raised by the customers and needs back office to close the same. Regular checks and audits of these transactions help to analyze the current status of the functions being performed by the organization and their overall impact on customer experience.

Fetching random, complaints or requests and observation

Creating a well-defined plan depending on the current business needs

Documentation of audit insights and details

Regular monitoring of


Analyze the current status of the process and their overall impact on customer experience

Identify the effectiveness of customer closures, CSAT/NPS triggers, TAT and frequent complaint drivers

Analysis of inter functional cooperation among the employees for close looping

Keep a check any issue raised by the customers and reduced errors

Audit insights and details are properly documented and shared with the client to work on the revealed gaps and glitches in the process.

On the basis of evaluation, QDegrees suggests areas for improvement and recommends strategic action plans and to help conduct backoffice audit that provides valuable insights to the companies to deliver proper business functioning and customer satisfaction.

To know more, get in touch with our expert consultants.