On 10 May 2019 No Comment
Voice of Customer- Know What Your Customers...
As we all strive day in and out to make customers happy and loyal, we know what we do which contributes to one side of the story i.e insi...
On 30 Apr 2019 No Comment
From Shopping to Voting,Consumer Rules
--By Shrishti Giri--
As the elections in India gain momentum and are in their full swing at thi...
On 15 Apr 2019 No Comment
Three Pillars of CX - People Process System
--By Barkha--
As almost all of us talk about customer experience day in and out, it brings an obvious need to underst...
On 18 Mar 2019 No Comment
Reducing Customer Efforts is the Key to Loy...
--By Shrishti Giri--
Customer delight, brilliant CX, customers interest, all these words have been in the limelight ever since t...
On 02 Mar 2019 No Comment
An Outlook on the Changing Customer Experie...
~~By Shrishti Giri~~
Here are some of the aspects that the organizations are looking for or have already implemented in their sy...
On 01 Feb 2019 No Comment
Employee Engagement and Customer Experienc...
--By Shrishti Giri--
As the saying goes -‘Happy employees create happy customers’, companies with employee first cul...
On 09 Jan 2019 No Comment
Customer Experience Trends in 2019 [Infographic]
--Shrishti Giri--
With the change in customer demands comes the dynamic trend of customer experience. The Year 2019 is already...
On 31 Dec 2018 No Comment
How to Deliver Brilliant Omnichannel Experience?
--By Shrishti Giri--
As the number of communication channels increase, the need for delivering the same services on all the chan...
On 07 Dec 2018 No Comment
When Competing with Disruptions, Focus on y...
-By CB Rajesh-
Do your employees own the process or customers? Are they getting rewarded on process adherence or customer satisf...
On 21 Nov 2018 No Comment
SentimarQ- A Solution to Know Your Customer...
--By Shrishti Giri--
The digital ecosystem witnesses various interactions of customers with brands and organizations. Interpreti...
On 09 Oct 2018 No Comment
Customer Spirit & AI- An Insightful Collaboration
--By CB Rajesh--
Today companies track customer behavior by cognitive means to promote their product & services. ...
On 29 Sep 2018 No Comment
NPS and Beyond
Second in NPS series, this blog talks about the latest techniques to improve the net promoter score, to analyze and make use of the results in a no...
