On 18 Mar 2019 No Comment
Reducing Customer Efforts is the Key to Loy...
--By Shrishti Giri--
Customer delight, brilliant CX, customers interest, all these words have been in the limelight ever since t...
On 02 Mar 2019 No Comment
An Outlook on the Changing Customer Experie...
~~By Shrishti Giri~~
Here are some of the aspects that the organizations are looking for or have already implemented in their sy...
On 01 Feb 2019 No Comment
Employee Engagement and Customer Experienc...
--By Shrishti Giri--
As the saying goes -‘Happy employees create happy customers’, companies with employee first cul...
On 09 Jan 2019 No Comment
Customer Experience Trends in 2019 [Infographic]
--Shrishti Giri--
With the change in customer demands comes the dynamic trend of customer experience. The Year 2019 is already...
On 31 Dec 2018 No Comment
How to Deliver Brilliant Omnichannel Experience?
--By Shrishti Giri--
As the number of communication channels increase, the need for delivering the same services on all the chan...
On 07 Dec 2018 No Comment
When Competing with Disruptions, Focus on y...
-By CB Rajesh-
Do your employees own the process or customers? Are they getting rewarded on process adherence or customer satisf...
On 21 Nov 2018 No Comment
SentimarQ- A Solution to Know Your Customer...
--By Shrishti Giri--
The digital ecosystem witnesses various interactions of customers with brands and organizations. Interpreti...
On 09 Oct 2018 No Comment
Customer Spirit & AI- An Insightful Collaboration
--By CB Rajesh--
Today companies track customer behavior by cognitive means to promote their product & services. ...
On 29 Sep 2018 No Comment
NPS and Beyond
Second in NPS series, this blog talks about the latest techniques to improve the net promoter score, to analyze and make use of the results in a no...
On 10 Aug 2018 No Comment
Creating Seamless Customer Journeys with Om...
--By Barkha Jaiswal--
With the advent of technology, customers have benefitted by getting...
On 02 Aug 2018 No Comment
Discovering Customer Spirit
--By CB Rajesh--
“Best way to find yourself is to lose yourself in service of others – MK Gand...
On 05 Jul 2018 No Comment
Why Excellent Customer Service is the Need ...
--By Shrishti Giri--
Customers are forever to stay but to retain them to one particular brand, customer se...
