Coming together is the beginning. Keeping together is progress. Working together is success. Lets Celebrate our 6th Anniversary..!!
--By Neha Jha--
Establishing a firm pricing discipline supports the objective of selling the right set of products and ser...
--By CB Rajesh--
When a company promises to deliver food warm at your doorstep, it means that the food is impeccably packe...
--By Shrishti Giri--
As the customers are experiencing the ease of shopping from their favourite brands without a...
Unhappy customers lead to increased churn rate, it is that simple. What needs to be explained is why they ar...
--By Tripti Sharma--
It’s rightly said that "create an environment where employees can bring their who...
Customer data privacy involves protecting and handling sensitive personal information that a...
No matter what story you tell to your customers, make them a part of a successful s...
“It is said that two heads are better than one when it comes to enhancing customer experie...
THE ESSENCE OF COMPETITIVE ADVANTAGE IS CHOOSING “WHAT NOT TO DO”. Someone is tr...
--By Aradhana Mathur--
Today, customer experience has emerged as the “new brand” in every industry, as it has...
CUSTOMER EXPERIENCE HAS BECOME AN ESSENTIAL PART OF ANY ORGANIZATION.
Today, you enter into any store and you’ll look f...
We all have been listening to this buzz for a while now and are happy enough as the salt to software conglome...
End to end in simple terms is the analysis of any process right from the scratch to the finish and even beyon...
The retail industry is expected to be the top spending industry on AR and VR, It clearly states that...
--By Parul Ghiya--
Chatbots work as a personal assistant and are integrated in many chat applications like Facebook Messenger, Sla...
--By Manish Sharma--
In today’s world, are you always sure that the person, whom you are talking with, is the person that he say...
As we all strive day in and out to make customers happy and loyal, we know what we do which contributes to one side of the story i.e inside out b...
As the elections in India gain momentum and are in their full swing at this point ...
--By Barkha--
As almost all of us talk about customer experience day in and out, it brings an obvious need to understand ...
Customer delight, brilliant CX, customers interest, all these words have been in the limelight ever since the...
~~By Shrishti Giri~~
Here are some of the aspects that the organizations are looking for or have already implemented in their syst...
As the saying goes -‘Happy employees create happy customers’, companies with employee first culture have ...
--Shrishti Giri--
With the change in customer demands comes the dynamic trend of customer experience. The Year 2019 is already here with...
As the number of communication channels increase, the need for delivering the same services on all the channe...
-By CB Rajesh-
Do your employees own the process or customers? Are they getting rewarded on process adherence or customer satisfac...
The digital ecosystem witnesses various interactions of customers with brands and organizations. Interpreting...
Today companies track customer behavior by cognitive means to promote their product & services. All ...
Second in NPS series, this blog talks about the latest techniques to improve the net promoter score, to analyze and make use of the results in a no...
--By Barkha Jaiswal--
With the advent of technology, customers have benefitted by getting many ...
“Best way to find yourself is to lose yourself in service of others – MK Gandhi”
...
Customers are forever to stay but to retain them to one particular brand, customer services...
Customers are the primary concern and organizations are trying hard to be the first choice of their ...
Customer experience is an important part of the customer relationship management. Customers who hav...
It is said rules are meant to be broken but when it’s about maintaining good relations with customers, rules ought to be followed. Keeping your c...
Market Intelligence and Market Research have been in trend for a while now but to understand the two separately has been a bit confusing all this t...
Beyond digitalization, customers are expe...
“I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – ...
As the proverbial saying goes: “You are at work for long time, so you better enjoy what you do.”
But today, it is sad to know tha...
A decade ago on graduating, people used to start looking for jobs and their place of choice would be the nearest capital city or a tier 1 city. Mos...
The ever changing dynamics of business and the evolving customer are the biggest challenges in front of any business firm in the space of consultin...
Find a job you like and you add 5 or 6 days to your week joyfully.
It has been our legacy training through our initial p...
Treat your customers the way they want to be treated, and you will be successful
EVOLUTION
Net Pro...
Change is Permanent, But, Not Always for Good
Recent changes in top management across all industries across all countries ...
When Rishi Ved Vyas wrote Mahabharata, he was clear that he is going to write a book (or MahaKavya as they call it) which will cover eve...
