How loyalty and consistent experience are interrelated with respect to customer experience

--By Aradhana Mathur--

Today, customer experience has emerged as the “new brand” in every industry, as it has...

KEY FACTORS CONTRIBUTING TO CX EXPERIENCE AT CALL CENTRE

CUSTOMER EXPERIENCE HAS BECOME AN ESSENTIAL PART OF ANY ORGANIZATION.

Today, you enter into any store and you’ll look f...

TATA is Building a Cheaper ZARA- A Leap Towards Enhancing Customer Experience

--By Shrishti Giri--

We all have been listening to this buzz for a while now and are happy enough as the salt to software conglome...

End to End Process Analysis – The Know How

--By Shrishti Giri--

End to end in simple terms is the analysis of any process right from the scratch to the finish and even beyon...

The Changing Face of Retail

--By Shrishti Giri--

The retail industry is expected to be the top spending industry on AR and VR, It clearly states that...

Chatbots-Importance and Their Right Use in Enhancing CX

--By Parul Ghiya--

Chatbots work as a personal assistant and are integrated in many chat applications like Facebook Messenger, Sla...

How AI is Gradually Influencing Customer Experience & What We Need To Do

--By Manish Sharma--

In today’s world, are you always sure that the person, whom you are talking with, is the person that he say...

Voice of Customer- Know What Your Customers are Saying

As we all strive day in and out to make customers happy and loyal, we know what we do which contributes to one side of the story i.e inside out b...

From Shopping to Voting,Consumer Rules

--By Shrishti Giri--

As the elections in India gain momentum and are in their full swing at this point ...

Three Pillars of CX - People Process System

--By Barkha--

As almost all of us talk about customer experience day in and out, it brings an obvious need to understand ...

Reducing Customer Efforts is the Key to Loyal Customers

--By Shrishti Giri--

Customer delight, brilliant CX, customers interest, all these words have been in the limelight ever since the...

An Outlook on the Changing Customer Experience Trends

~~By Shrishti Giri~~

Here are some of the aspects that the organizations are looking for or have already implemented in their syst...

Employee Engagement and Customer Experience [Infographic]

--By Shrishti Giri--

As the saying goes -‘Happy employees create happy customers’, companies with employee first culture have ...

Customer Experience Trends in 2019 [Infographic]

--Shrishti Giri--

With the change in customer demands comes the dynamic trend of customer experience. The Year  2019 is already here with...

How to Deliver Brilliant Omnichannel Experience?

--By Shrishti Giri--

As the number of communication channels increase, the need for delivering the same services on all the channe...

When Competing with Disruptions, Focus on your Customers!

-By CB Rajesh-

Do your employees own the process or customers? Are they getting rewarded on process adherence or customer satisfac...

SentimarQ- A Solution to Know Your Customers’ Sentiments Better

--By Shrishti Giri--

The digital ecosystem witnesses various interactions of customers with brands and organizations. Interpreting...

Customer Spirit & AI- An Insightful Collaboration

--By CB Rajesh--

Today companies track customer behavior by cognitive means to promote their product & services. All ...

NPS and Beyond

Second in NPS series, this blog talks about the latest techniques to improve the net promoter score, to analyze and make use of the results in a no...

Creating Seamless Customer Journeys with Omnichannel Reach

--By Barkha Jaiswal--

With the advent of technology, customers have benefitted by getting many ...

Discovering Customer Spirit

--By CB Rajesh--

“Best way to find yourself is to lose yourself in service of others – MK Gandhi”

...

Why Excellent Customer Service is the Need of the hour?

--By Shrishti Giri--

Customers are forever to stay but to retain them to one particular brand, customer services...

Importance of Competitive Analysis and Benchmarking

--By Shrishti Giri--

Customers are the primary concern and organizations are trying hard to be the first choice of their ...

The WoW Factor In Customer Experience

--By Barkha Jaiswal--

Customer experience is an important part of the customer relationship management. Customers who hav...

The Relationship Between Compliance and Customers

It is said rules are meant to be broken but when it’s about maintaining good relations with customers, rules ought to be followed. Keeping your c...

Understand the Difference between Market Intelligence and Market Research to Increase Your Sales Potential

Market Intelligence and Market Research have been in trend for a while now but to understand the two separately has been a bit confusing all this t...

Customer Experience Trends in 2018

Beyond digitalization, customers are expe...

Customer Experience in Digital World

“I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – ...

Work Stress & Meditation

As the proverbial saying goes:
“You are at work for long time, so you better enjoy what you do.”

But today, it is sad to know tha...

Tier 2 cities- Jobs and more

A decade ago on graduating, people used to start looking for jobs and their place of choice would be the nearest capital city or a tier 1 city. Mos...

Role of Quality In Customer Service Industry

The ever changing dynamics of business and the evolving customer are the biggest challenges in front of any business firm in the space of consultin...

5 Days VS 6 Days Week

Find a job you like and you add 5 or 6 days to your week joyfully.

 It has been our legacy training through our initial p...

NET PROMOTER SCORE – One Number You Need to Grow

Treat your customers the way they want to be treated, and you will be successful

EVOLUTION

Net Pro...

Change is Permanent But Not Always For Good | Reference Mahabharata

Change is Permanent, But, Not Always for Good

Recent changes in top management across all industries across all countries ...

Modern Bhishma

When Rishi Ved Vyas wrote Mahabharata, he was clear that he is going to write a book (or MahaKavya as they call it) which will cover eve...