On 03 Jul 2019 No Comment
TATA is Building a Cheaper ZARA- A Leap Tow...
--By Shrishti Giri--
We all have been listening to this buzz for a while now and are happy enough as the salt to software conglo...
On 27 Jun 2019 No Comment
End to End Process Analysis – The Know How
--By Shrishti Giri--
End to end in simple terms is the analysis of any process right from the scratch to the finish and even bey...
On 24 Jun 2019 No Comment
The Changing Face of Retail
--By Shrishti Giri--
The retail industry is expected to be the top spending industry on AR and VR, It clearly states ...
On 29 May 2019 No Comment
Chatbots-Importance and Their Right Use in ...
--By Parul Ghiya--
Chatbots work as a personal assistant and are integrated in many chat applications like Facebook Messenger, S...
On 23 May 2019 No Comment
How AI is Gradually Influencing Customer Ex...
--By Manish Sharma--
In today’s world, are you always sure that the person, whom you are talking with, is the person that ...
On 10 May 2019 No Comment
Voice of Customer- Know What Your Customers...
As we all strive day in and out to make customers happy and loyal, we know what we do which contributes to one side of the story i.e insi...
On 30 Apr 2019 No Comment
From Shopping to Voting,Consumer Rules
--By Shrishti Giri--
As the elections in India gain momentum and are in their full swing at thi...
On 15 Apr 2019 No Comment
Three Pillars of CX - People Process System
--By Barkha--
As almost all of us talk about customer experience day in and out, it brings an obvious need to underst...
On 18 Mar 2019 No Comment
Reducing Customer Efforts is the Key to Loy...
--By Shrishti Giri--
Customer delight, brilliant CX, customers interest, all these words have been in the limelight ever since t...
On 02 Mar 2019 No Comment
An Outlook on the Changing Customer Experie...
~~By Shrishti Giri~~
Here are some of the aspects that the organizations are looking for or have already implemented in their sy...
On 01 Feb 2019 No Comment
Employee Engagement and Customer Experienc...
--By Shrishti Giri--
As the saying goes -‘Happy employees create happy customers’, companies with employee first cul...
On 09 Jan 2019 No Comment
Customer Experience Trends in 2019 [Infographic]
--Shrishti Giri--
With the change in customer demands comes the dynamic trend of customer experience. The Year 2019 is already...
