"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi


Employee Engagement and Customer Experience [Infographic]

On 01 Feb, 2019 | No comments

--By Shrishti Giri--

As the saying goes -‘Happy employees create happy customers’, companies with employee first culture have far better customer engagement. This asks for undeniable efforts from the organization. A study conducted by Blake Morgan says that ‘Companies with highly engaged employees outperform their competitors by 147%. 79% of employees of companies with above average customer experience are highly dedicated towards their work as compared to 49% of employees at companies with average or below average customer experience score.’

These numbers do ignite a spark and enlighten the fact that employee experience is a need to maintain excellent customer experiece.


Connect with us to know about SamparQ- an Employee Engagement Platform by QDegrees    

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