Call Center Quality Audit Tool one stop solution to keep a check on all your Contact Center Operations
Call centers are an important point of contact for the customers and brands need to come forward with ways to work upon quality
assurance. Regular checks on the type of interaction of the call representative with the customers enlighten the
management whether the process is on the right track or not. CCQA is an online Call Audit SAAS Application which
integrates with Call center Dialer and CRM to fetch the details and calls (not storing on application) via API
provided by CRM & Dialer vendor as per
the need of project.