QAViews

Call Center Quality Audit Tool one stop solution to keep a check on all your Contact Center Operations

Features

Smart Allocation
of Calls

Expertise and Management for Checklist

Analytics and Dashboards Agent/Partner/LOB Level

Real Time
Alert Mechanism

Call
Repository

about QAViews

Call centers are an important point of contact for the customers and brands need to come forward with ways to work upon quality assurance. Regular checks on the type of interaction of the call representative with the customers enlighten the management whether the process is on the right track or not. QAViews is an online Call Audit SAAS Application which integrates with Call center Dialer and CRM to fetch the details and calls (not storing on application) via API provided by CRM & Dialer vendor as per
the need of project.

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