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Features

Smart Allocation
of Calls
Expertise and Management for Checklist
Analytics and Dashboards Agent/Partner/LOB Level
Real Time
Alert Mechanism
Call
Repository

about CCQA


Call centers are an important point of contact for the customers and brands need to come forward with ways to work upon quality assurance. Regular checks on the type of interaction of the call representative with the customers enlighten the management whether the process is on the right track or not. CCQA is an online Call Audit SAAS Application which integrates with Call center Dialer and CRM to fetch the details and calls (not storing on application) via API provided by CRM & Dialer vendor as per
the need of project.

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