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Quality Analyst-National Retail Rajkot, Kolhapur, West Bengal Apply Now

Key Responsibilities:

To visit an assigned outlets and perform audits as per assigned nature (Mystery or Informed) & finding gaps from customer lenses.

  • To prepare beat plan for the cycle  & to visit outlet as per the beat plan 
  • Imitating as actual customers in a mystery shopping
  • To maintain mystery element without revealing his/her id  
  • Going to stores/outlet and finding specific products assigned to him/her
  • To observe all required information as per checklist
  • Capture complete information via online/offline mode and sharing alerts  
  • Daily reporting to the supervisor 

Eligibility Criteria:

Education: 
Graduation (Any Stream)

Other skills needed: 
• Good verbal/Written communication skill  

• Good interpersonal & conversational skills  

• Travel passionate 

Preferred Domain Knowledge: Quality 

Quality Analyst/SME (Tamil,Telugu, Kannada) Jaipur Apply Now

Key Responsibilities:

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  • To evaluate the entire complaint resolution process.
  • To identify if a customer is satisfied with the results of the interaction.
  • To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
  • To improve process efficiency and customer experience.
  • To identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

  • Graduate (Any stream). Master’s degree would be an added advantage
  • Tamil, Telugu, Kannada (Any language proficiency) 
  • 1-2  years of experience in customer service/ BPO / KPO
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills
  • Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
  • Strong customer service ethic

Quality Analyst ( Kannada & Marathi) Jaipur Apply Now

Key Responsibilities:

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  • To evaluate the entire complaint resolution process.
  • To identify whether the customer is satisfied with the results of the interaction.
  • To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
  • To improve process efficiency and customer experience.
  • To identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

  • Graduate (Any stream) . Masters degree would be an added advantage
  • Regional language capability is a must (Kannada/Marathi, English/Hindi)
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills

Service Executive-Automobile Chennai, Muzaffarpur, SGTN, Singrulli, Panvel, Pulwama, Bangalore, Rajasthan, Mumbai, Srivilliputhur, Vasoi Apply Now

Key Responsibilities:

Roles & Responsibilties:

  • Responsible for promoting Apollo retail store for increasing footfall of Alignment & Balancing customers.
  • Educating customers about advantages of Radial tyres and alignment & balancing
  • Organizing different trainings programs for Drivers/Fitters/Mechanics.
  • Daily market visit to meet potential customers to push sales of CV zone.
  • Preparing monthly reports based on KPIs.

Eligibility Criteria:

Education Criteria :

  • ITI/Diploma in Mechanical/Auto mobile
  • Open to travel as per the requirement
  • Fair communication skills

Business Development Manager Delhi Apply Now

Key Responsibilities:

About the role:

We are looking for a professional for our Business Development vertical. He/She will work with the strategic team to identify appropriate business opportunities from new and existing clients. He/She will prospect for potential leads, uncover needs within those prospects and qualify those leads to the wider team at the company.

Within 45 Days You will

  • Get familiar with Qdegrees Team and company strategy on various businesses.
  • Work closely with Strategic team to understand existing Business strategy and development strategy.
  • Interface with financial and legal teams of the Org to understand the business alignment.
  • Get familiar with internal control framework, existing policies and procedures describing day-to day operations and become involved driving them.
  • Meeting existing Clients and partners to understand their requirement and current best practices.

Within 90 Days You will

  • Meet Prospect for potential new clients and turn into increased business.
  • Meet potential clients by growing, maintaining, and leveraging your network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Set up meetings between client decision makers and company’s practice leaders/Principals.
  • Plan approaches and pitches. ( Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives).
  • Present an image that mirrors that of the client.
  • Streamline processes and have SOP in place.
  • Organize CSR and events to form associations.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Present new products and services and enhance existing relationships.
  • Work with technical staff and other internal colleagues to meet customer needs.
  • Arrange and participate in internal and external client debriefs.
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Data Analysis and Research

  • Submit weekly progress reports and ensure data is accurate.
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
  • Forecast sales targets and ensure they are met by the team.
  • Ensure all team members represent the company in the best light.
  • Present business development training and mentoring to business developers and other internal staff.
  • Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

Eligibility Criteria:

  • 4 - 6 years of work experience (Marketing Segment of generating Business)
  • Experience in establishing and maintaining cordial relationship.
  • Ready to travel extensively with positive approach.
  • Masters in Qualification with Excellent written and verbal communication skills.

What Core Competencies We Aim To Attract

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office

Part Time Job- Tamil,Malayalam,Kannada,Telugu Jaipur Apply Now

Key Responsibilities:

Job Description 

  •  The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • The QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  •  Areas the quality analysts study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts or not. It is very important to evaluate the entire complaint resolution process.
  •  They also check to see if a customer is satisfied with the results of the interaction.
  • Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
  •  This activity must lead to improving process efficiency and customer experience.
  •  Quality analyst needs to identify the gaps through root cause analysis
  •  Prepare reports and analysis as necessary to determine areas of improvement & opportunity


.

Eligibility Criteria:

  • Graduate (Any stream) . Masters degree would be an added advantage
  • Regional language capability is a must (Tamil , Malayalam, Kannada, English/Hindi)
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills

Market Research-Tyre Industrty Jaipur Apply Now

Key Responsibilities:

  •  Communicating with clients to understand and document the business objectives
  •  Formulating analysis plans and acquiring client sign-off
  •  Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is captured
  •  Conducting in-depth data analyses using traditional and advanced methods
  •   Authoring reports containing actionable recommendations
  •  Making presentations—answering questions and instilling confidence Output and presenting to senior management team

Eligibility Criteria:

  •  A minimum of 5 to 7 years within the custom Market Research industry
  •  1 to 3 years of industry/sector experience.
  •  Strong analytic and critical thinking skills.
  •  Exceptional written, oral, and presentation communication abilities
  •  Expertise with Excel, PowerPoint, and SPSS/SAS
  •  Bachelors or advanced degree in business, mathematics, or the sciences.

Call Center Representative Oragadam (Chennai) Apply Now

Key Responsibilities:

Purpose:  

The Call Centre representative (CCREPs) will be responsible for being a first line of contact for user with technical issues providing live support and off-road services. This is for one of the most reputed Automobile Company in the World.

Roles & Responsibilities:  

  • Providing inbound and outbound voice support to the user (receiving inbound and making outbound calls to service center and customers)  
  • Analyze customer problem and providing real time/ live support with the available knowledge and systems.
  • Providing hardware and software technical solution with regards to automobile and mechanical domain.
  • Coordinate between the customer and the service team to ensure quick support  Preparing proper reports as per the required format and quality. 

Eligibility Criteria:

Education and Experience:

  • Min.2-3 yrs. of work experience in reputed call Centre/inbound customer service
  •  UG (Science) / Diploma (Mech./Auto.)/ BTech (Mech.) 

Industry Preferred: Automobile/Mechanical 

Language Proficiency {Any four (4) } :
English (Read, write & Speak) , Hindi (Speak) & Tamil (Speak)+ Any below

  • Kannada (Speak)
  •  Marathi (Speak)
  • Gujarati (Speak)

Team Lead- Software Development Jaipur Apply Now

Key Responsibilities:

  • Having at least 5-6 years of development experience, and a minimum of 2 years in Node JS / Angular / React JS with an excellent working knowledge of frameworks Software Development (Node JS, React JS, Angular 5 +, Yii2, Laravel or Django)
  • Excellent understanding of functional (FP) programming in JavaScript and Node.js using current design patterns/practice
  • Strong working experience in Agile enviornment projects is preferable
  • Knowledge in Node JS frameworks eg; Express JS, HAPI, Kraken, Promise
  • Creating RESTful web services /API's using Node.js with or without framework assistance
  • Experience with responsive design, and using fallback techniques to support older browsers Experience with code repositories (git, BitBucket, Jira) and disciplined approach to branching code
  • Strong experience with No-SQL and/or SQL databases eg. MongoDB/Firebase, MySQL Working knowledge of Visual Studio / Eclipse/ Web Storm
  • Good knowledge of Release management practices of Node JS, Django, php, web applications and Web services.
  • Strong knowledge of JavaScript, XHTML, CSS, AJAX,
  • Ability to manage and guide a project team on technological front and on logical front
  • Ability to guide team on code quality, structure and standard coding practices.
  • Recruit and mentor team members; create development plans for individuals on your team
  • Understanding of Version Control
  • Ability to help team and develop software\Products on international compliances.
  • Report to Senior Manager- IT.

Eligibility Criteria:

Experience *

5-6 years of experience (Min 2 Years as Team Leader Software Development)

Education *

Preferred Educational Qualification *

B. Tech(CSE/IT)/ M. Tech/ M.C.A.

Training and Certifications

Any certifications in IT/ Software.

Other Skills Needed

  • Excellent written and oral communication skills in English.
  • Intermediate level expertise in Microsoft Excel, Powerpoint and Word will be an added advantage.
  • Detail oriented and ability to multi-task and manage time efficiently and effectively.
  • Pro-active, flexible and self-motivated individual.
  • Excellent interpersonal skills and willingness to learn and work with minimal guidance.

Preferred Domain Knowledge

Software/ IT Industry

Subject Matter Expert-Banking & Finance Karnataka/Kerala & West Bengal/Orissa Apply Now

Key Responsibilities:

Basic Roles & Responsibilities

  • Knowledge of auditing in Banking or collection Industry
  • Travel across India and conduct audits at Branches and agencies level
  • Knowledge of Process writing and compliance checking
  • Review & recommend TNIs, Collection Process adherence, common issues across teams
  • Superior analytic and problem-solving skills
  • Ability to build PR and repo with all concerned teams
  • Excellent interpersonal and communication skills

Eligibility Criteria:

  • Graduate/ Post Graduate/ CA Interns
  • Min. 2 years of experience in collection/ compliance in banking/ NBFC environment with minimum of 6 months in a Quality role
  • Hands-on exposure of working on MS excel word and power-point
  • Negotiation and Time Management skills
  • Ability to multi-task
  • Ability to work well and promote a team environment

Subject Matter Expert (UAT) Jaipur Apply Now

Key Responsibilities:

Purpose: To develop and manage test cases/scripts, test criteria & procedures.

Roles and Responsibilities:

  •  Understands the business requirements and design the test cases
  • accordingly post product training.
  • Reviews functional requirements for testability and recommends product and service features considering business environment.
  •  Log software and VAS product defects and track it to closure
  • Ensure the quality and timeliness of delivery of testing assignments
  • Follow the test process and continuously improve the quality of the test process
  •  Execution of test cases within agreed timelines.

Eligibility Criteria:

Education and Experience:

Graduates (B.Tech -IT/CS/Electronics) +Post-
Graduates (MBA) with 1-2 years of relevant experience.
Preferable experience in Telecom operations/ UAT testing/ system integration.

Industry Preferred: IT

Add-On:

  •  Knowledge of Microsoft office (Excel).
  •  Excellent knowledge of testing.
  •  Comfortable in working with flexible shifts.

Key Competencies:

  •  Good grasping power.
  •  Result- oriented, Passionate
  •  Proactive

Web Developer Jaipur Apply Now

Key Responsibilities:

Good to have: - Symphony, Zend 2 Framework

Proficient in MySQL, proficient with database design, optimization and tuning in MySQL.

Expertise in versioning control like bit bucket & Git.

Knowledge of Linux required, for ex. working experience with LAMP stack setup, shell scripting etc.

Experience with Rest API Development using PHP

Must have excellent communication skills (in English)

Strength in problem analysis and conceptual thinking.

Eager to (self) learn new things.

Willing to look beyond the given tasks and like to share ideas.

Interest and passion to learn and experiment with new technologies.

Eligibility Criteria:

Experience Required:

2-4years of experience in PHP MVC FRAMEWORK.

Skills Required:

Experience in PHP MVC frameworks as mentioned below:

Preferred: - Yii2.0, Laravel

Service Executive Dhanbad Apply Now

Key Responsibilities:

Main Responsibilities / Job Summary:

  •  Inspection of tyres & vehicles in identified Mines.
  • Collection of information from customers
  • Day to Day report collection
  • Fitment survey
  • Testing tyres
  • Educating customers & driver on tyre maintenance
  • Check quality & tyre uniformity.
  • Basic knowledge of tyres defects
  • Customer activities and OEM engagement

Eligibility Criteria:

Skills & Knowledge Requirements:

  •  Btech
  • Automobile or mechanical background
  • Experience of tyre industry/OTR background
  • Communication skills
  •  MS Office

Full Stack Developer Jaipur Apply Now

Key Responsibilities:

Job Description:

  • Hands-on experience working on front-end development using tech stack like Angular \React.
  • Build efficient, testable, and reusable modules and writing clean”, well-designed code using Node.js.
  • Deep knowledge of Http and Rest. Experience writing Javascript for Node.js.
  • Knowledge of Advanced MYSql\Mongo DB concepts
  • Experience with at least one Javascript framework such as Angular, Bootstrap, etc.
  • Experience with source version control systems (Git).
  • Understanding Web accessibility and security compliance.
  • Understanding fundamental design principles behind a scalable application
  • Solve complex performance problems and architectural challenges.
  • Produce detailed specifications.
  • Contribute in all phases of the development lifecycle.
  • Follow our best practices.
  • Develop and deploy new features to facilitate related procedures and tools.
     

Eligibility Criteria:

Skills Required-

Angular (2+), NodeJS (Node.js), PHP, CodeIgniter, HTML/CSS, Bootstrap, Javascript

Subject Matter Expert Delhi/NCR Apply Now

Key Responsibilities:

Role Summary: He/she should be a local resident & able to travel across NCR and performed mystery/informed audits across multi outlet as per business requirement

Responsibilities:

  1. Preparing & coordinate beat plan
  2. Visit multiple outlet as per business requirement
  3. Sharing location for every location
  4. Imitating as actual customer in mystery audit & business consultant in informed audit
  5. Intellectual observations for growth in business
  6. Able to capture efficient & all observations required
  7. Sharing alerts as required
  8. Daily reporting to supervisor
  9. Able to travel across NCR and flexibility accordingly

Eligibility Criteria:

Experience - Total Experience 2-3 years; Experience- at least 1 year in consulting management/audits preferable

Minimum Education Qualification: Any graduate

Preferred Education Qualification: Any Graduate

Other Skills Needed: 

Enthusiastic, Flexible to travel across NCR, 2- wheeler preferred

Preferred Domain Knowledge

Consulting management, Mystery/informed audits

Subject Matter Expert Delhi-NCR, Hyderabad,Bangalore Apply Now

Key Responsibilities:

Company: Q Degrees Services

Role Summary: He/she should responsible for ensuring that all centres activities are performed within established standards and clearly defined procedures.

Responsibilities:

  • Ensuring that the workplace has an adequate supply of fresh air that circulates everywhere.
  • Increasing fire and safety awareness at all levels within the sites
  • Ensuring compliance with relevant laws and statutes.
  • Developing risk mitigation strategies.
  • Investigating all injuries and accidents.
  • Writing reports on all injuries and accidents.
  • Deciding on where to locate fire extinguishers.
  • Deciding on where an emergency exit should be.
  • Making sure emergency exits are clear from obstacles.
  • Making sure that all staff know the location of where the first aid kits are.
  • Rendering first aid to employees and visitors in cases of injury or illness.
  • Carrying out safety inspections.
  • Arranging for the removal of hazardous waste and materials.
  • Carrying out area safety inspections.
  • Carrying out safety audits.
  • Conducting fire drills.
  • Maintaining accurate administrative records of any emergency drills carried out.
  • Participating in fire prevention programs.
  • Participating in accident prevention programs.
  • Maintaining statistical records of all reported incidents and accidents.
  • Identifying potential safety or fire hazards.

Eligibility Criteria:

Experience - Total Experience 1-2 years

Minimum Education Qualification: B. Tech (Electrical)

Preferred Education Qualification: B. Tech (Electrical)

Other Skills Needed:

  • Enthusiastic, Flexible to travel, 2- wheeler preferred
  • Ability to work on own initiative.
  • Knowledge of Microsoft packages.
  • Physically fit and able to walk around for long periods of time.
  • Superb report writing skills

Preferred Domain Knowledge:

Consulting management, Mystery/informed audits

Compliance Consultant Mumbai Apply Now

Key Responsibilities:

Department: Centre of Excellence, Function: Compliance


Job Location: Mumbai

Responsibilities:

  • Work with internal and external clients to gather process improvement requirements
  • Identify, design and develop new processes to meet client requirements
  • Create standard operating procedures, process flowcharts and other related documents to ensure robust documentation
  •  Ensure the processes and documentation are reviewed timely and appropriate changes are made.
  •  Work with Project Managers and other subject matter experts to improve efficiency and effectiveness in the projects and processes.
  • Identify risk and opportunities for organization, people, process, systems and products
  •  Identify gaps, provide recommendations for fixing and ensure the changes are incorporated
  • Drive the change in project methodology, risk mitigation processes such that the processes run smoothly and align with organization’s mission.
  • Design risk and governance structure and continuous strive for improving project’s quality.
  • Develop controls to minimize external and internal escalations
  • Conduct internal and external audits related to various compliance including ISO
  •  Conduct Training for various stakeholders to drive process improvements and compliance
  • Set up, improve, drive and streamline monitoring, feedback and other internal processes related to Quality and other allied streams.
  •  Manage projects related to various certifications like ISO, TUV or any other compliance certifications etc.
  • Carry out mystery and informed audits as assigned by visiting various client locations
  •  Review reports, dashboards and presentations, identify gaps and fix them.

Eligibility Criteria:

Experience

  • 3 to 5 years of experience with above mentioned responsibilities with at least 1 year of experience interacting and handling client directly
  • Consulting experience preferred

Training and Certifications:
ISO 9001:2015 or any other ISO certification will be preferred


Education:

Any Graduate

Other Skills/Competencies Needed

  • Positive attitude, self-driven, excellent communication (English - written and verbal,
  • Hindi – at least verbal) and presentation skills.
  •  Eye for detail and curiosity
  • Good at inter-personal relationship and client handling.
  • Intermediate level expertise in MS Word, Excel, MS-PowerPoint, Visio.
  • Exposure to Change Management methodologies will be an added advantage.

Preferred Domain Knowledge:
Jewellery/Retail/Manufacturing


Other notes:

Should be willing to travel to client locations

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