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Quality Analyst-National Retail Kolhapur, Nashik, Kannur, Hyderabad, Bihar Apply Now

Key Responsibilities:

To visit an assigned outlets and perform audits as per assigned nature (Mystery or Informed) & finding gaps from customer lenses.

  • To prepare beat plan for the cycle  & to visit outlet as per the beat plan 
  • Imitating as actual customers in a mystery shopping
  • To maintain mystery element without revealing his/her id  
  • Going to stores/outlet and finding specific products assigned to him/her
  • To observe all required information as per checklist
  • Capture complete information via online/offline mode and sharing alerts  
  • Daily reporting to the supervisor 

Eligibility Criteria:

Education: 
Graduation (Any Stream)

Other skills needed: 
• Good verbal/Written communication skill  

• Good interpersonal & conversational skills  

• Travel passionate 

Preferred Domain Knowledge: Quality 

Business Intelligence Analyst Jaipur Apply Now

Key Responsibilities:

The Business Intelligence Analyst will be part of Analytics team in the quality department. S(he) will develop statistical models to analyze the data, predict the behaviours, conduct hypothesis testing through various statistical software and advanced techniques. S(he) will be the individual contributor to receive requirements from client which can be internal or external and carry out the assigned tasks.
 

  • Understand analysis framework, define data requirements, run analysis, and report/discuss results.
  • Perform data mining analysis that help detect consumer behavioural patterns and report the same through data visualization tools and techniques.
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Prepares technical reports by collecting, analyzing, and summarizing information and trends.
  • Conduct sentiment and predictive analytics on huge amount of data collected through various sources.
  • Experience in various statistical and machine learning models, data mining, unstructured data analytics in corporate or academic research environments. Carry out Sampling, hypothesis testing, cluster Analysis, execute and interpret results from parametric and nonparametric tests, various regression techniques and Multivariate Statistics.
  • Involve and assist in creating softwares and tools based on Artifical Intelligence. Handle big data through mongodb, hadoop, Apache Spark and Apache hive. Carry out customer segmentation and recommendation engine.

Eligibility Criteria:

Experience:

3-4 years of experience carrying out above mentioned responsibilities and performing statistical modelling, analyzing data through advanced techniques like machine learning, statistics, R, python, SPSS, PowerBI/Qlikview/Tableau, NLP etc.

Minimum Educational Qualification:

PG Diploma or Masters degree in Statistics or data science.

Preferred Educational Qualification:

Ph.D in Statistics or data science. If the candidate is Ph.D, then we can consider experience range as 2-3 years also.

Training & Certification:

Below trainings are mandatory: Business Statistics, Natural Language Processing, Data Science, Machine Learning, R, Python,Microsoft Power, BI, SPSS or Tableau, Advanced Microsoft Excel, Advanced Microsoft Power Point

Other Skills Needed:

Excellent verbal and written communication skills in English. Excellent presentation and requirements gathering skills Good Project Management skills and ability to find trends and make sense out of data to take business decisions. Familiarity with relational databases or MS Access or big data softwares and intermediate level knowledge of SQL Ability to think creatively to solve real world business problem

Preferred Domain knowledge:

Consulting, Market Research


 

Quality Analyst/SME (Tamil) Jaipur Apply Now

Key Responsibilities:

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  • To evaluate the entire complaint resolution process.
  • To identify if a customer is satisfied with the results of the interaction.
  • To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
  • To improve process efficiency and customer experience.
  • To identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

  • Graduate (Any stream). Master’s degree would be an added advantage
  • Tamil language proficiency 
  • 1-2  years of experience in customer service/ BPO / KPO
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills
  • Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
  • Strong customer service ethic

Service executive (Automobile ) Hosur, Kishangarh, Agra, Chennai, Pune, Mumbai, Nammakal, Kapurthala, Bidar, Jodhpur, Muzzafarpur, Gurgaon Apply Now

Key Responsibilities:

Roles & Responsibilties :

  • Responsible for Supervision of 10 fleet. (Heavy commercial vehicle Owner)
  • Vehicle inspections and providing update to fleet owners
  • Scrap Tyre Analysis
  • Complaint redressed co-ordination with Apollo Field force
  • Driver’s Training.
  • Tyre Mileage Data collection
  • Participating  to different consumer promotion activities
  • CPKM conclusion
  • Testimonial collection.
  • Capturing data in Apollo Application.
  • Responsible for increasing Apollo Share at assigned fleet.

Eligibility Criteria:

Education Criteria :

  • ITI/Diploma/B. Tech in Mechanical/Auto mobile
  • Open to travel as per the requirement
  • Fair communication skills

Team Leader (Automobile /Mechanical) Delhi Apply Now

Key Responsibilities:

Roles & Responisibiles:

  • Act as a Bridge between QDegrees and Client and should develop good relationship and meeting client expectation based on KPIs
  • Must have good communication skills
  • Team Handling
  • Responsible for preparing high level analysis report and delivering it to client within timeline
  • Monitoring and tracking team's day to day performance
  • Coaching and training new and existing manpower
  • Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures

Eligibility Criteria:

Skill Set :

  • Open to travel across South India
  • Should have good Analytical skills and deep knowledge of Microsoft excel and PowerPoint
  • Must have experience in team Handling

Business Development Manager Delhi Apply Now

Key Responsibilities:

About the role:

We are looking for a professional for our Business Development vertical. He/She will work with the strategic team to identify appropriate business opportunities from new and existing clients. He/She will prospect for potential leads, uncover needs within those prospects and qualify those leads to the wider team at the company.

Within 45 Days You will

  • Get familiar with Qdegrees Team and company strategy on various businesses.
  • Work closely with Strategic team to understand existing Business strategy and development strategy.
  • Interface with financial and legal teams of the Org to understand the business alignment.
  • Get familiar with internal control framework, existing policies and procedures describing day-to day operations and become involved driving them.
  • Meeting existing Clients and partners to understand their requirement and current best practices.

Within 90 Days You will

  • Meet Prospect for potential new clients and turn into increased business.
  • Meet potential clients by growing, maintaining, and leveraging your network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Set up meetings between client decision makers and company’s practice leaders/Principals.
  • Plan approaches and pitches. ( Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives).
  • Present an image that mirrors that of the client.
  • Streamline processes and have SOP in place.
  • Organize CSR and events to form associations.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Present new products and services and enhance existing relationships.
  • Work with technical staff and other internal colleagues to meet customer needs.
  • Arrange and participate in internal and external client debriefs.
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

Data Analysis and Research

  • Submit weekly progress reports and ensure data is accurate.
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
  • Forecast sales targets and ensure they are met by the team.
  • Ensure all team members represent the company in the best light.
  • Present business development training and mentoring to business developers and other internal staff.
  • Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

Eligibility Criteria:

  • 4 - 6 years of work experience (Marketing Segment of generating Business)
  • Experience in establishing and maintaining cordial relationship.
  • Ready to travel extensively with positive approach.
  • Masters in Qualification with Excellent written and verbal communication skills.

What Core Competencies We Aim To Attract

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office

Part Time Job- Tamil,Malayalam,Kannada,Telugu Jaipur Apply Now

Key Responsibilities:

Job Description 

  •  The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • The QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  •  Areas the quality analysts study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts or not. It is very important to evaluate the entire complaint resolution process.
  •  They also check to see if a customer is satisfied with the results of the interaction.
  • Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
  •  This activity must lead to improving process efficiency and customer experience.
  •  Quality analyst needs to identify the gaps through root cause analysis
  •  Prepare reports and analysis as necessary to determine areas of improvement & opportunity


.

Eligibility Criteria:

  • Graduate (Any stream) . Masters degree would be an added advantage
  • Regional language capability is a must (Tamil , Malayalam, Kannada, English/Hindi)
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills

Call Center Representative Oragadam (Chennai) Apply Now

Key Responsibilities:

Purpose:  

The Call Centre representative (CCREPs) will be responsible for being a first line of contact for user with technical issues providing live support and off-road services. This is for one of the most reputed Automobile Company in the World.

Roles & Responsibilities:  

  • Providing inbound and outbound voice support to the user (receiving inbound and making outbound calls to service center and customers)  
  • Analyze customer problem and providing real time/ live support with the available knowledge and systems.
  • Providing hardware and software technical solution with regards to automobile and mechanical domain.
  • Coordinate between the customer and the service team to ensure quick support  Preparing proper reports as per the required format and quality. 

Eligibility Criteria:

Education and Experience:

  • Min.2-3 yrs. of work experience in reputed call Centre/inbound customer service
  •  UG (Science) / Diploma (Mech./Auto.)/ BTech (Mech.) 

Industry Preferred: Automobile/Mechanical 

Language Proficiency {Any four (4) } :
English (Read, write & Speak) , Hindi (Speak) & Tamil (Speak)+ Any below

  • Kannada (Speak)
  •  Marathi (Speak)
  • Gujarati (Speak)

Team Leader / Assistant Manager Oragadam (Chennai) Apply Now

Key Responsibilities:

Purpose:  

Team leader will be responsible to lead a team of CCREPs for effective /smooth shift operations (first line of contact for user with technical issues providing live support and off-road services) . 

Roles & Responsibilities:  

  • Providing inbound and outbound voice support to the user (receiving inbound and making outbound calls to service center and customers). Reports preparation, SLA adherence with utmost quality
  • To lead a team of CCREPs for effective operations  
  • Monitor Individual CCREPs performance and ensure the effective customer service
  • Coordinate with vendors & DICV for all technical issues (AMEYO, SMS gateway etc)
  •  Will have a dual reporting to DICV CSC team and service partner 

Eligibility Criteria:

Education and Experience:

  • Min.3 years of work experience in reputed call Centre/ inbound customer service as Team Leader
  • UG (Arts/Science)/ BE/Diploma (Mech./Auto.)  
  • Industry Preferred: Automobile/Mechanical 

Language Proficiency:  

English (Read, write & Speak)  Hindi (Speak)  Tamil (Speak)  
And additional language (Telugu, Kannada, Marathi, Gujrati & Malayalam) will be an added advantage

Skill Set Requisite:  

  • Good in communication and interpersonal skills
  •  Good in database management system (DMS/ERP)  Good in MS (Excel, Word, Power Point)  
  • Excellent Team Player and possess team leading skill

Team Lead- Software Development Jaipur Apply Now

Key Responsibilities:

  • Having at least 5-6 years of development experience, and a minimum of 2 years in Node JS / Angular / React JS with an excellent working knowledge of frameworks Software Development (Node JS, React JS, Angular 5 +, Yii2, Laravel or Django)
  • Excellent understanding of functional (FP) programming in JavaScript and Node.js using current design patterns/practice
  • Strong working experience in Agile enviornment projects is preferable
  • Knowledge in Node JS frameworks eg; Express JS, HAPI, Kraken, Promise
  • Creating RESTful web services /API's using Node.js with or without framework assistance
  • Experience with responsive design, and using fallback techniques to support older browsers Experience with code repositories (git, BitBucket, Jira) and disciplined approach to branching code
  • Strong experience with No-SQL and/or SQL databases eg. MongoDB/Firebase, MySQL Working knowledge of Visual Studio / Eclipse/ Web Storm
  • Good knowledge of Release management practices of Node JS, Django, php, web applications and Web services.
  • Strong knowledge of JavaScript, XHTML, CSS, AJAX,
  • Ability to manage and guide a project team on technological front and on logical front
  • Ability to guide team on code quality, structure and standard coding practices.
  • Recruit and mentor team members; create development plans for individuals on your team
  • Understanding of Version Control
  • Ability to help team and develop software\Products on international compliances.
  • Report to Senior Manager- IT.

Eligibility Criteria:

Experience *

5-6 years of experience (Min 2 Years as Team Leader Software Development)

Education *

Preferred Educational Qualification *

B. Tech(CSE/IT)/ M. Tech/ M.C.A.

Training and Certifications

Any certifications in IT/ Software.

Other Skills Needed

  • Excellent written and oral communication skills in English.
  • Intermediate level expertise in Microsoft Excel, Powerpoint and Word will be an added advantage.
  • Detail oriented and ability to multi-task and manage time efficiently and effectively.
  • Pro-active, flexible and self-motivated individual.
  • Excellent interpersonal skills and willingness to learn and work with minimal guidance.

Preferred Domain Knowledge

Software/ IT Industry

Data Scientist - Assistant Manager Jaipur Apply Now

Key Responsibilities:

  • Developing technical architecture of data science/AI products using machine/deep learning, NLP, statistics, R, Python, SPSS, PowerBI/Qlikview/Tableau, etc.
  • Based on business strategy and knowledge of emerging technologies, drive the architecture and design of the analytical platform (Big Data, Semantic Computing, Graph Database, Graph Analytics)
  • Use data mining & Text mining algorithms using open source tool like R, Gate & NLP, UIMA,Apache Opne NLP,NLTK,Rapid Miner,spacy,gensim 3.6.0 etc ... ) to provide the solution various business problem.
  • Use data visualizations tools such as D3J, to tell compelling business stories, via complex mashups
  • Design and develop data science and artificial intelligence products end to end for clients
  • Take ownership and be role model in developing the product road map and ensuring the same is being delivered as per agreed scope and timelines
  • Groom the team and help them in understanding requirements and develop the products/solutions accordingly.
  • Conduct data analysis that help detect consumer behavioural patterns and report the same through data visualization tools and techniques
  • Prepares technical reports and presentations by collecting, analyzing, and summarizing information and trends
  • Conduct sentiment and predictive analytics on huge amount of data collected from various sources
  • Carry out Sampling, hypothesis testing, cluster Analysis, execute and interpret results from parametric and non- parametric tests, various regression techniques and Multivariate Statistics
  • Handle big data through queries in various database like traditional RDBMS, mongodb, hadoop, Apache Spark and Apache hive

Eligibility Criteria:

  • 3+ years of experience in core Java/J2EE, Python.
  • 2+ Year of experience in Struts/Spring,
  • Experience in various qualitative and unstructured data analytics
  • Exposure to Web technologies to integrate data science programs and models will be an added advantage
  • At least 2 years of team management experience
  • Experience in Hibernate, Django will be added advantage.
  • Experience in MySQL / PostgreSQL/MongoDB
  • Good knowledge of JavaScript, JQuery.
  • Experience in Open Source search technology Like SOLR / Elasticsearch is a plus
  • Experience in Product development background will be a plus.
  • You are passionate about statistical modeling, data mining for insights and recommendation solutions.
  • You thrive in a fast paced, test driven, collaborative and iterative programming environment.

Education *

B. Tech (CSE/IT)/ B.C.A. / M. Tech (CS)/Masters in Computer Science / M.C.A. /PG Diploma or Masters in Data Science Statistics or data science.

Preferred Educational Qualification *

Ph.D. in Statistics or data science

Training and Certifications

Business Statistics, Natural Language Processing, Data Science, Machine/Deep Learning, R, Python

Other Skills Needed

Excellent written and oral communication skills in English.

Expertise in Microsoft Excel, Powerpoint and Word

Detail oriented and ability to multi-task and manage time efficiently and effectively.

Pro-active, flexible and self-motivated individual.

Excellent interpersonal skills and willingness to learn and work with minimal guidance.

Preferred Domain Knowledge

IT/ Product Software, Consulting, Market Research

Quality Analyst Hyderabad Apply Now

Key Responsibilities:

Job Description:

• Perform audits as per assigned target.
• Knowledge of Food safety compliance check.
• Review & recommend TNIs, Opportunity areas
• Analytic and problem-solving skills
• Ability to build PR and repo with all concerned teams
• Good interpersonal and communication skill
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans, productivity, quality, and customer-service standards; resolving problems; completing tasks; identifying trends; determining system improvements; implementing change.
• Updates job knowledge by participating in educational opportunities, reading professional publications,
Maintaining personal networks, participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different
requests, exploring opportunities to add value to job accomplishments Alert sharing
•Report submission
•Timeliness Adherence
•Calibration
•Tracking & play role in Improvement Journey

Eligibility Criteria:

Experience:

0-1 Year Experience

Education :
Microbiologist

Minimum Educational Qualification:
Graduate in Hotel/Hospitality Management (F&B Segment)

Training and Certifications:
Food Safety

Other Skills Needed:

  •  Communication skills
  •  MS Office
  •  Power Point


Preferred Domain Knowledge:
F&B

Subject Matter Expert-Banking & Finance Jaipur Apply Now

Key Responsibilities:

Basic Roles & Responsibilities

  • Knowledge of auditing in Banking or collection Industry
  • Travel across India and conduct audits at Branches and agencies level
  • Knowledge of Process writing and compliance checking
  • Review & recommend TNIs, Collection Process adherence, common issues across teams
  • Superior analytic and problem-solving skills
  • Ability to build PR and repo with all concerned teams
  • Excellent interpersonal and communication skills

Eligibility Criteria:

  • Graduate/ Post Graduate/ CA Interns
  • Min. 2 years of experience in collection/ compliance in banking/ NBFC environment with minimum of 6 months in a Quality role
  • Hands-on exposure of working on MS excel word and power-point
  • Negotiation and Time Management skills
  • Ability to multi-task
  • Ability to work well and promote a team environment

Subject Matter Expert (UAT) Jaipur Apply Now

Key Responsibilities:

Purpose: To develop and manage test cases/scripts, test criteria & procedures.

Roles and Responsibilities:

  •  Understands the business requirements and design the test cases
  • accordingly post product training.
  • Reviews functional requirements for testability and recommends product and service features considering business environment.
  •  Log software and VAS product defects and track it to closure
  • Ensure the quality and timeliness of delivery of testing assignments
  • Follow the test process and continuously improve the quality of the test process
  •  Execution of test cases within agreed timelines.

Eligibility Criteria:

Education and Experience:

Graduates (B.Tech -IT/CS/Electronics) +Post-
Graduates (MBA) with 1-2 years of relevant experience.
Preferable experience in Telecom operations/ UAT testing/ system integration.

Industry Preferred: IT

Add-On:

  •  Knowledge of Microsoft office (Excel).
  •  Excellent knowledge of testing.
  •  Comfortable in working with flexible shifts.

Key Competencies:

  •  Good grasping power.
  •  Result- oriented, Passionate
  •  Proactive

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