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Subject Matter Expert Mumbai Apply Now

Key Responsibilities:

 

  • Good knowledge of large retail format store including fashion retail.
  • Would be responsible to customer experience audit (Process adherence and gaps) at large fashion retail store.
  • Should be able to analyze and recommend logical changes to processes through findings.
  • Good interpersonal and communication skills

Eligibility Criteria:

  • Experienced/ Graduation in any stream

IOS Developer Jaipur Apply Now

Key Responsibilities:

Job Description: -

- Excellent Communication Skills

- Experience with Agile and Scrums

- Extremely good knowledge of Native iOS App development with Objective-C and Swift

- Extremely good in Test-driven development (TDD)

- Extremely good in Unit Testing and UI testing

- Extreme knowledge on Push Notifications, Core Data

- Knowledge on REST Web Services [ GET, POST ], JSON & XML Parsing

- Complete Understanding of Apples design principles and interface guidelines

- Familiarity with UIKit, Foundation, CoreGraphics, Photo Library, Camera, Social Framework, Web Views, Media Frameworks, SQLite, FireBase DeepLink, Analytics, Store Kit, Touch Id

- Excellent Knowledge on Application Deployment, Provisioning Profile, Certification

- Solid Experience on Git

- Knowledge on Pods

- Experience with Offline Storage, Threading, and Performance Tuning

- Experience on Secure Mobile Application Development, Keychain, SSL, TLS, SSLPinning

- Knowledge on Fabric, FastLane, Pivotal Tracker

- Excellent Knowledge on Design Patterns [MVC, MVVM, MVP, Singleton, Factory, Facade, Observer] & Design Principles.

- Knowledge on Data Structure & Algorithms.

-Strong OOPs concepts

-Experience with third-party libraries and APIs

-Excellent debugging and optimization skills

Eligibility Criteria:

Qualification:

Graduate (IT)

Field Executive Pune, Narol Apply Now

Key Responsibilities:

  • Data collection of tyres, Vehicles by performing physical survey.
  • Entering data entry in Application on same day.
  • Ensuring data entered in Application should be error free.
  • Travelling to assigned location for performing survey.
  • Building relationship with weighbridge owners /Fleet owners /Drivers for performing smooth survey at weighbridge and at fleet locations
  • Dealing with truck drivers and owners with humble nature for extracting as much information as per predefined format.
  • Achieving daily assigned targets of fitment & weighbridge numbers.

Eligibility Criteria:

  • Diploma/ITI in Mechanical or Automobile
  • Year of experience

Quality Analyst Madurai, Varanasi, Ahmedabad, Nagpur, Bhubaneswar, Patna, Jammu, Jalandhar, Amritsar Apply Now

Key Responsibilities:

Visit assigned outlets and perform audits as per assigned nature (Mystery or Informed) & finding gaps from customer lenses.

  • Prepare beat plan for the cycle  
  • Visit outlet as per beat plan  
  • Sharing location once visited  
  • Imitating as actual customers in a mystery shopping
  • Maintain mystery element without revealing his/her id  
  • Going to stores/outlet and finding specific products assigned to him/her
  • Observe all required information as per checklist
  • Capture complete information on online/offline mode
  • Sharing alerts  
  • Daily reporting to supervisor 

Eligibility Criteria:

Education: 
Minimum Educational Qualification: Any Graduation 

Other skills needed: 
• Good verbal/Written communication skill  

• Good interpersonal & conversational skills  

• Travel passionate 

Preferred Domain Knowledge: Quality 

 

Quality Analyst Bangalore Apply Now

Key Responsibilities:

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • The QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  • Areas the quality analyst’s study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process.
  • They also check to see if a customer is satisfied with the results of the interaction.
  • Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
  • This activity must lead to improving process efficiency and customer experience.
  • Quality analyst needs to identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

  • One regional language capability is a must (Gujarati, Marathi, Bengali, Telugu, Kannada, Malayalam, Tamil, Oriya, Assamese, Kashmiri)
  • Must be a graduate in any stream. Master’s degree would be an added advantage
  • 2 3 years of experience in customer service/ BPO / KPO
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills
  • Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
  • Strong customer service ethic

Quality Analyst/SME (Telugu) Jaipur Apply Now

Key Responsibilities:

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • The QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  • Areas the quality analyst’s study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process.
  • They also check to see if a customer is satisfied with the results of the interaction.
  • Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
  • This activity must lead to improving process efficiency and customer experience.
  • Quality analyst needs to identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

  • One regional language capability is a must (Kannada, English)
  • Must be a graduate in any stream. Master’s degree would be an added advantage
  • 2 3 years of experience in customer service/ BPO / KPO
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills
  • Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
  • Strong customer service ethic

Must know Telugu.

Quality Analyst/SME (Tamil) Jaipur Apply Now

Key Responsibilities:

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • The QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  • Areas the quality analyst’s study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process.
  • They also check to see if a customer is satisfied with the results of the interaction.
  • Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
  • This activity must lead to improving process efficiency and customer experience.
  • Quality analyst needs to identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

  • One regional language capability is a must (Kannada, English)
  • Must be a graduate in any stream. Master’s degree would be an added advantage
  • 2 3 years of experience in customer service/ BPO / KPO
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills
  • Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
  • Strong customer service ethic

Must know Tamil.

SME Kolkata Apply Now

Key Responsibilities:

  • Perform audits as per assigned target
  • Audit report within the assigned time limit
  • Superior analytic and problem-solving skills
  • Ability to build PR and repo with all concerned teams

Eligibility Criteria:

  • Graduate/ Post Graduate
  • Min. 2 years of experience in field and auto-loan recovery
  • Good analytical skills
  • Discipline and Time Management 
  • Open to Travel extensively
  • Ability to work well and promote a team environment
  • Excellent knowledge of Excel and Word
  • Excellent Written and Verbal communication
  • Excellent Interpersonal skills

Preferred Domain Knowledge:

  • Telecom and auto-loan collection

Project Coordinator Mumbai Apply Now

Key Responsibilities:

  • Good knowledge of large Brand retail format store including fashion retail
  • Would be responsible to coordinate with consultant & client for customer experience audit (Process adherence and gaps) at large fashion retail store
  • Should be able to analyze and recommend logical changes to processes through findings
  • Preparing presentations for clients
  • Good interpersonal and communication skills

Eligibility Criteria:

  • Good verbal/Written communication skill
  • Good interpersonal & conversational skills
  • Knowledge of Fashion Retail/ large retail format stores      
  •  Good presentation skills

Assistant Manager Jaipur Apply Now

Key Responsibilities:

Business Excellence - Preparation of of Standard Operating Procedures (SOP), Review & Modify existing SOP

Responsibilities:

  • Identify the Process for preparing SOP
  • Identify the Stakeholders to get information from
  • Check for documentation that may already be available
  • Begin interviewing Stakeholders
  • Begin WRITING the first draft
  • REVIEW the drafted SOP for completeness and accuracy
  • Review & get inputs from Stakeholders
  • Sign-Off from relevant Stakeholders & PUBLISH the SOP
  • Maintain SOP - Facilitate the periodic review process by taking feedback from relevant Stakeholders

Eligibility Criteria:

Experience:

Min 3 years Process Excellence/ Analysis experience in a Customer Service environment. Preferably from a Banking background with experience in designing processes. With exceptional written communication skills

Education:

MBA Finance

Other Skills:

Exceptional written communication skills

Preferred Domain Knowledge:

Banking Industry

Project Coordinator Jaipur Apply Now

Key Responsibilities:

Project Coordinator will be handling teams of QA and will be responsible for day to day operations and scope achievement of his/her zones & monitor change management
 

  • Prepare beat plan for the cycle                                                         Ensure visits outlet as per beat plan                                                   Reporting of QA's                                                                               Scope achivements                                                                             Publishing Alerts                                                                                 Ensure daily report submission                                                           Presentation preparation on reports                                                   By managing day-to-day activities, analyzing statistics and reading and writing reports                                                                                                                                                                      Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.                                                                                  Daily reporting to supervisor
     

Eligibility Criteria:

Education:

Any Graduation

MBA Preferred

Training & Certification:

Certification in Fitness (Not manadatory)

Other Skills Required:

Good verbal/Written communication skill

Good interpersonal & conversational skills

Travel passionate

Good in MS Office & Power Point                                                                                                                                                                                                              Very good in Analytics

Preferred Domain Knowledge:

Fitness Industry

Tele Caller Jaipur Apply Now

Key Responsibilities:

Telecalling to potential sellers and forward leads to field team and capture close - looping status.

  • Initiate outbound calls to potential sellers & provide information on seller onboarding
  • Fix appointment for FOS visit
  • Coordination with field team and forward lead to respective FOS
  • Follow - up with FOS for close looping status
  • Daily reporting to supervisor                                                                                                  

                                                                                       

Eligibility Criteria:

Education:

Minimum Educational Qualification:

Any graduation

Preferred Educational Qualification:

Any Graduation

Training & Certifications:

NA

Other Skills Needed:

Good Verbal communication (English + Bengali/Tamil)

Sales Consultant Chennai, Kolkata Apply Now

Key Responsibilities:

Visiting Potential sellers, Create interest for onboarding on online platform,Register sellers through online link customers for lead generation and capture all records and forward leads to Team Leaders of converted customer                                
Responsibility:                                
  • Visiting markets and contact to potential sellers of various segments as per targets assigned
  • Coordination with respective Tele-caller for lead generation
  • Explain benifites and create intrest of potential sellers
  • Capture required details in format
  • Registering sellers on online platform
  • Reviewing Pipeline report daily with Team leader and assisting them  with new innovative ideas and feedback from market
  • Generating new prospects every week as per the target assigned
  • Following up on leads generated
  • Responding to telephone enquiries promptly Planning various activities to establishing, maintaining and expanding customer base
  • Maintaining good relations with customer through regular interaction and visits
  • Ensuring Key/potential customers follow-up regularly
  • Maintaining reports as per specified norms
  • Ensuring entry of all customers like visited / contacted / met etc                                                                                                                                                  
                                
                                
 

Eligibility Criteria:

Experience:                                
1-2 Years in Consumer services/ Ecommerce/ Marketing agency (Seller Onboarding)                                

Education:                                
Minimum Educational Qualification:                            
Any Graduation                                
                                
Preferred Educational Qualification:                            
Any Graduation                                
                                
Training and Certifications:                            
NA                                
                                
Other Skills Needed:                                

  • Good verbal/Written communication skill
  • Good interpersonal & conversational skills
  • Travel passionate    

Web Developer Node JS Jaipur Apply Now

Key Responsibilities:

Job Role:

As a Node JS Developer in our team, you will build and maintain the Restful services and FullStack applications and will play a key role in the development of SaaS-based projects, like chatbot platforms, web analytics suite,Employee collbaration web app, dashboards, and many more.

Eligibility Criteria:

What You Need / Skill Sets:

  • 2+ years of Full-Stack JavaScript Experience
  • Proficient in Node.js and a UI framework such as React or Vue
  • Capable with HTML5 and CSS/CSS3 (LESS/Sass a plus, but not required)
  • Capable with other PHP frameworks like yii2.0,zend,laravel etc
  • Understanding of how to build and consume REST APIs\webservies\web apps in node js
  • understanding and code review capability.
  • Experience with databases such as MySQL, MongoDB, DynamoDB, etc.
  • you should have understanding on amazon aws and google cloud works(added advantage)
  • Knowledge of unit-testing (TDD/BDD tool i.e. Jasmine, Mocha, Protractor)
  • Building modular and scalable code
  • A passion for learning new languages (Go,C#, AWS and more!)
  • You should be able to manage servers of  nodejs with required application setup.
Education Qualification:
  • Must be BSC \BCA \ MSC\ MCA\B tech-IT\ C S\ Mtech

 

Quality Analyst (Telugu&Kannada) &(Malayalam&Tamil) Jaipur Apply Now

Key Responsibilities:

  1. The client will provide list of sellers registered on competitor platforms (different E-commerce sites).
  2. Quality Analyst will  search and find out name and number of each such seller
  3. Quality Analyst will then call these numbers, persuade the seller to register on Client platform and if the seller shows interest, Quality Analyst will send across registration link to the seller and onboard the seller on client platform
  4. In case the seller is not interested, then Quality Analyst is supposed to find and register maximum 3 other sellers dealing in the same brand as the backing-out seller.

Eligibility Criteria:

  • Fresher & Experienced Graduate
  • Proficient in mentioned Language
  1.  (Telugu&Kannada)
  2. (Malayalam&Tamil)

Service Executive Sayla(Gujarat),Nanded(Maharashtra), Apply Now

Key Responsibilities:

  1. Meeting CV customers for Alignment Business / Marketing
  2. , Increase Vehicle Footfall at CV Zone
  3. 3% QoQ for Alignment,
  4. Prepaig reports on work done at CV Zone,
  5. Conduct training at CV Zone,
  6. Will have to travel for visiting customers to raise footfall, conducting training activities.

Eligibility Criteria:

  1. Diploma or B.Tech in Mechanical or Automobile.
  2. Fresher & Experinced can Apply.
  3. Person who is ready to Travel.
  4.  2 Wheeler & Licence is must.

Service Executive Muzaffarpur (UP) Apply Now

Key Responsibilities:

Meeting CV customers for Alignment Business / Marketing

, Increase Vehicle Footfall at CV Zone

3% QoQ for Alignment,

Preparing reports on work done at CV Zone,

Conduct training at CV Zone,

Will have to travel for visiting customers to raise footfall, conducting training activities.

Eligibility Criteria:

  1. Diploma or B.Tech in Mechanical or Automobile.
  2.  Must have 2 Wheeler &  DL.
  3. Ready to Travel. 

Service Executive Agra,Kanpur,Jalandhar, Apply Now

Key Responsibilities:

  • Should maintain record of fitment tyre at assigned location.
  • Travel to different locations within/outside the city to give technical assistance.
  • Must have a bike to commute to different locations.
  • Customer account management.
  • Prepare required document/report of the work completed

Eligibility Criteria:

  • Diploma or B.Tech in Mechanical & Automobile..
  • Ready to travel.

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