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Subject Matter Expert-Banking Mumbai Apply Now

Key Responsibilities:

Job Description

  •  Audit cases and queries raised through different channels like email/social media or calls.
  •   Timely execution of the assigned tasks.
  •  Detailed findings and related reports to be provided and participate in various meetings.
  •  Support existing team members and have an attitude towards learning new domains.

Eligibility Criteria:

Experience *

1-2 years of experience preferably with any bank as quality analyst or auditor (non-financial). Experience in quality for banking or customer care service-nodal and appellate helpdesk and escalation teams will be an added advantage.

Education *

Minimum Educational Qualification *

Graduates in commerce/finance/banking and relevant streams.

Preferred Educational Qualification *

Post-Graduates (M.Com. Or PG in Finance, Commerce, Banking) /MBA (Finance, Banking) will be preferred.

Training and Certifications

Any certifications in retail banking or banking with focus on customer service will be an added advantage.

Other Skills Needed

  • Excellent written and oral communication skills in English.
  • Intermediate level expertise in Microsoft Excel, Powerpoint and Word will be an added advantage.
  • Detail oriented and ability to multi-task and manage time efficiently and effectively.
  • Pro-active, flexible and self-motivated individual.
  • Excellent interpersonal skills and willingness to learn and work with minimal guidance.

Preferred Domain Knowledge

Banking

 

Quality Analyst-National Retail Surat, Punjab Apply Now

Key Responsibilities:

To visit an assigned outlets and perform audits as per assigned nature (Mystery or Informed) & finding gaps from customer lenses.

  • To prepare beat plan for the cycle  & to visit outlet as per the beat plan 
  • Imitating as actual customers in a mystery shopping
  • To maintain mystery element without revealing his/her id  
  • Going to stores/outlet and finding specific products assigned to him/her
  • To observe all required information as per checklist
  • Capture complete information via online/offline mode and sharing alerts  
  • Daily reporting to the supervisor 

Eligibility Criteria:

Education: 
Graduation (Any Stream)

Other skills needed: 
• Good verbal/Written communication skill  

• Good interpersonal & conversational skills  

• Travel passionate 

Preferred Domain Knowledge: Quality 

Quality Analyst ( Kannada) Jaipur Apply Now

Key Responsibilities:

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  • To evaluate the entire complaint resolution process.
  • To identify whether the customer is satisfied with the results of the interaction.
  • To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
  • To improve process efficiency and customer experience.
  • To identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

  • Graduate (Any stream) . Masters degree would be an added advantage
  • Regional language capability is a must (Kannada, English/Hindi)
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills

Service Executive-Automobile Cochin, Ludhiana, Agra, Gwalior, Kanpur, Panvel, Nashik Apply Now

Key Responsibilities:

Roles & Responsibilties:

  • Responsible for promoting Apollo CV zone retail store for increasing footfall of Alignment & Balancing customers.
  • Educating customers about advantages of Radial tyres and alignment & balancing
  • Organizing different trainings programs for Drivers/Fitters/Mechanics.
  • Daily market visit to meet potential customers to push sales of CV zone.
  • Preparing monthly reports based on KPIs.

Eligibility Criteria:

Education Criteria :

  • ITI/Diploma/B. Tech in Mechanical/Auto mobile
  • Open to travel as per the requirement
  • Fair communication skills

Team Leader (Automobile /Mechanical) Delhi Apply Now

Key Responsibilities:

Roles & Responisibiles:

  • Act as a Bridge between QDegrees and Client and should develop good relationship and meeting client expectation based on KPIs
  • Must have good communication skills
  • Team Handling
  • Responsible for preparing high level analysis report and delivering it to client within timeline
  • Monitoring and tracking team's day to day performance
  • Coaching and training new and existing manpower
  • Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures

Eligibility Criteria:

Skill Set :

  • Open to travel across South India
  • Should have good Analytical skills and deep knowledge of Microsoft excel and PowerPoint
  • Must have experience in team Handling

Part Time Job- Tamil,Malayalam,Kannada,Telugu Jaipur Apply Now

Key Responsibilities:

Job Description 

  •  The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • The QA is required to analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
  •  Areas the quality analysts study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts or not. It is very important to evaluate the entire complaint resolution process.
  •  They also check to see if a customer is satisfied with the results of the interaction.
  • Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
  •  This activity must lead to improving process efficiency and customer experience.
  •  Quality analyst needs to identify the gaps through root cause analysis
  •  Prepare reports and analysis as necessary to determine areas of improvement & opportunity


.

Eligibility Criteria:

  • Graduate (Any stream) . Masters degree would be an added advantage
  • Regional language capability is a must (Tamil , Malayalam, Kannada, English/Hindi)
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills

Market Research-Tyre Industrty Jaipur Apply Now

Key Responsibilities:

  •  Communicating with clients to understand and document the business objectives
  •  Formulating analysis plans and acquiring client sign-off
  •  Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is captured
  •  Conducting in-depth data analyses using traditional and advanced methods
  •   Authoring reports containing actionable recommendations
  •  Making presentations—answering questions and instilling confidence Output and presenting to senior management team

Eligibility Criteria:

  •  A minimum of 5 to 7 years within the custom Market Research industry
  •  1 to 3 years of industry/sector experience.
  •  Strong analytic and critical thinking skills.
  •  Exceptional written, oral, and presentation communication abilities
  •  Expertise with Excel, PowerPoint, and SPSS/SAS
  •  Bachelors or advanced degree in business, mathematics, or the sciences.

Quality Analyst-Tyre Industry MP&Chattisgarh Apply Now

Key Responsibilities:

  • Visiting Apollo touch point & Competitor brands across region & do the process Mystery (Surprise Audit) & Informed audits as per the checksheet.
  • Send daily reports & artifacts. Travel across the region.
  • Need to be ready to travel for 20 days in a month at a stretch

Eligibility Criteria:

  • BE/ B-Tech Mechanical

Call Center Representative Oragadam (Chennai) Apply Now

Key Responsibilities:

Purpose:  

The Call Centre representative (CCREPs) will be responsible for being a first line of contact for user with technical issues providing live support and off-road services. This is for one of the most reputed Automobile Company in the World.

Roles & Responsibilities:  

  • Providing inbound and outbound voice support to the user (receiving inbound and making outbound calls to service center and customers)  
  • Analyze customer problem and providing real time/ live support with the available knowledge and systems.
  • Providing hardware and software technical solution with regards to automobile and mechanical domain.
  • Coordinate between the customer and the service team to ensure quick support  Preparing proper reports as per the required format and quality. 

Eligibility Criteria:

Education and Experience:

  • Min.2-3 yrs. of work experience in reputed call Centre/inbound customer service
  •  UG (Science) / Diploma (Mech./Auto.)/ BTech (Mech.) 

Industry Preferred: Automobile/Mechanical 

Language Proficiency {Any four (4) } :
English (Read, write & Speak) , Hindi (Speak) & Tamil (Speak)+ Any below

  • Kannada (Speak)
  •  Marathi (Speak)
  • Gujarati (Speak)

Team Leader / Assistant Manager Oragadam (Chennai) Apply Now

Key Responsibilities:

Purpose:  

Team leader will be responsible to lead a team of CCREPs for effective /smooth shift operations (first line of contact for user with technical issues providing live support and off-road services) . 

Roles & Responsibilities:  

  • Providing inbound and outbound voice support to the user (receiving inbound and making outbound calls to service center and customers). Reports preparation, SLA adherence with utmost quality
  • To lead a team of CCREPs for effective operations  
  • Monitor Individual CCREPs performance and ensure the effective customer service
  • Coordinate with vendors & DICV for all technical issues (AMEYO, SMS gateway etc)
  •  Will have a dual reporting to DICV CSC team and service partner 

Eligibility Criteria:

Education and Experience:

  • Min.3 years of work experience in reputed call Centre/ inbound customer service as Team Leader
  • UG (Arts/Science)/ BE/Diploma (Mech./Auto.)  
  • Industry Preferred: Automobile/Mechanical 

Language Proficiency:  

English (Read, write & Speak)  Hindi (Speak)  Tamil (Speak)  
And additional language (Telugu, Kannada, Marathi, Gujrati & Malayalam) will be an added advantage

Skill Set Requisite:  

  • Good in communication and interpersonal skills
  •  Good in database management system (DMS/ERP)  Good in MS (Excel, Word, Power Point)  
  • Excellent Team Player and possess team leading skill

Team Leader- IT Jaipur Apply Now

Key Responsibilities:

  • Having at least 5-8 years of development experience, and a minimum of 3 years in Node JS / Angular / React JS with an excellent working knowledge of frameworks Software Development (Node JS, Angular 2,3,4,5, Reach JS, Django, laravel & yii)
  • Excellent understanding of functional (FP) programming in JavaScript and Node.js using current design patterns/practice
  • Strong Work experience in Agile projects is preferable
  • Knowledge in Node JS frameworks eg; Express JS, HAPI, Kraken, Promise
  • Creating RESTful web services /API's using Node.js with or without framework assistance
  • Experience with responsive design, and using fallback techniques to support older browsers Experience with code repositories (git, BitBucket, Jira) and disciplined approach to branching code
  • Strong experience with No-SQL and/or SQL databases eg. MongoDB/Firebase, MySQL Working knowledge of Visual Studio / Eclipse/ Web Storm
  • Good knowledge of Release management practices of Node JS, Django, php, web applications and Web services.
  • Strong knowledge of JavaScript, XHTML, CSS, AJAX,
  • Ability to manage and guide a project team on technological front and on logical front
  • Ability to guide team on code quality, structure and standard coding practices.
  • Recruit and mentor team members; create development plans for individuals on your team
  • Understanding of Version Control
  • Ability to help team and develop software\Products on international compliances.
  • Report to Senior Manager- IT.

Eligibility Criteria:

Experience *

5-8 years of experience preferably with IT company as team lead.

Education *

Preferred Educational Qualification *

B. Tech(CSE/IT)/ M. Tech/ M.C.A.

Training and Certifications

Any certifications in IT/ Software.

Other Skills Needed

  • Excellent written and oral communication skills in English.
  • Intermediate level expertise in Microsoft Excel, Powerpoint and Word will be an added advantage.
  • Detail oriented and ability to multi-task and manage time efficiently and effectively.
  • Pro-active, flexible and self-motivated individual.
  • Excellent interpersonal skills and willingness to learn and work with minimal guidance.

Preferred Domain Knowledge

Software/ IT Industry

NLP & Semantic Specialist - Java/J2EE/Python Jaipur Apply Now

Key Responsibilities:

  • Based on business strategy and knowledge of emerging technologies, drive the architecture and design of the analytical platform (Big Data, Semantic Computing, Graph Database, Graph Analytics)
  • Use data mining & Text mining algorithms using open source tool like R, Gate & NLP, UIMA,Apache Opne NLP,NLTK,Rapid Miner,spacy,gensim 3.6.0 etc ... ) to provide the solution various business problem.
  • Use data visualizations tools such as D3J, to tell compelling business stories, via complex mashups
  • Design and develop data science and artificial intelligence products end to end for clients
  • Take ownership and be role model in developing the product road map and ensuring the same is being delivered as per agreed scope and timelines
  • Groom the team and help them in understanding requirements and develop the products/solutions accordingly.
  • Conduct data analysis that help detect consumer behavioural patterns and report the same through data visualization tools and techniques
  • Prepares technical reports and presentations by collecting, analyzing, and summarizing information and trends
  • Conduct sentiment and predictive analytics on huge amount of data collected from various sources
  • Carry out Sampling, hypothesis testing, cluster Analysis, execute and interpret results from parametric and non- parametric tests, various regression techniques and Multivariate Statistics
  • Handle big data through queries in various database like traditional RDBMS, mongodb, hadoop, Apache Spark and Apache hive
  • Developing technical architecture of data science/AI products using machine/deep learning, NLP, statistics, R, Python, SPSS, PowerBI/Qlikview/Tableau, etc.

Eligibility Criteria:

  • 3+ years of experience in core Java/J2EE, Python.
  • 2+ Year of experience in Struts/Spring,
  • Experience in various qualitative and unstructured data analytics
  • Exposure to Web technologies to integrate data science programs and models will be an added advantage
  • At least 2 years of team management experience
  • Experience in Hibernate, Django will be added advantage.
  • Experience in MySQL / PostgreSQL/MongoDB
  • Good knowledge of JavaScript, JQuery.
  • Experience in Open Source search technology Like SOLR / Elasticsearch is a plus
  • Experience in Product development background will be a plus.
  • You are passionate about statistical modeling, data mining for insights and recommendation solutions.
  • You thrive in a fast paced, test driven, collaborative and iterative programming environment.

Education *

B. Tech (CSE/IT)/ B.C.A. / M. Tech (CS)/Masters in Computer Science / M.C.A. /PG Diploma or Masters in Data Science Statistics or data science.

Preferred Educational Qualification *

Ph.D. in Statistics or data science

Training and Certifications

Business Statistics, Natural Language Processing, Data Science, Machine/Deep Learning, R, Python

Other Skills Needed

Excellent written and oral communication skills in English.

Expertise in Microsoft Excel, Powerpoint and Word

Detail oriented and ability to multi-task and manage time efficiently and effectively.

Pro-active, flexible and self-motivated individual.

Excellent interpersonal skills and willingness to learn and work with minimal guidance.

Preferred Domain Knowledge

IT/ Product Software, Consulting, Market Research

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