End to end is the process to analyze the set of interactions between customers and organizations throughout their relationship. The idea of providing this is to enhance the customer experience at each and every stage of customer’s interaction with the organization. Customers today are looking for personalized services and want to be attended as an individual at each and every touchpoint. Adding intangible values to even the smallest touch point is what the organizations need to assure for an end to end customer experience.
Being attentive to the process as a whole and making it robust
End to end customer journey mapping to get a clear picture of customer’s experience
Identifying the moments
Gaps related to people, process and system are identified with the help of end to end analysis that impact customer satisfaction at all levels.
It’s time to raise your mark in delivering delightful customer experience.