Email Response Audit
Standardizing responses given to the customers’ queries, promoting qualitative communication
our partnership approach
Email Response audit provides assistance to the organizations in order to standardize the responses via customer email management. This process improves the content of the responses and enhances communication. Customers today are looking for a quick and personalized response and better customer service; hence, companies need to make sure that their email management process must involve all the attributes necessary for delivering a polite and convincing reply.
Data collection related to customer queries
Analysis of the responses against pre-defined parameters
Template modifications or crafting whole new templates if required
Gap analysis and
notification
Benefits
Specialized service providers for written communication
Customized solution after reviewing the responses
Insight into the representative’s thought process and knowledge
Qualitative
communication
QDegrees provides efficient service for improvising email content shared outside or within the organization.
We provide template modifications and even deliver a whole new template if required, based on the analyzed break points. The gaps are evaluated and notified for further improvements.
A readable, polite and relevant response to the customers generates positive experience and builds trust.
