"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi


Email Response Audit

Standardizing responses given to the customers’ queries, promoting qualitative communication


our partnership approach

Email Response audit provides assistance to the organizations in order to standardize the responses via customer email management. This process improves the content of the responses and enhances communication. Customers today are looking for a quick and personalized response and better customer service; hence, companies need to make sure that their email management process must involve all the attributes necessary for delivering a polite and convincing reply.

Data collection related to customer queries

Analysis of the responses against pre-defined parameters

Template modifications or crafting whole new templates if required

Gap analysis and


Specialized service providers for written communication

Customized solution after reviewing the responses

Insight into the representative’s thought process and knowledge


QDegrees provides efficient service for improvising email content shared outside or within the organization.

We provide template modifications and even deliver a whole new template if required, based on the analyzed break points. The gaps are evaluated and notified for further improvements.

A readable, polite and relevant response to the customers generates positive experience and builds trust.

To know more, get in touch with our expert consultants.