Mystery shopping is central for competitive business growth in today’s rapidly changing market.
All details and artefacts are captured online over our Mystery shopping Application which ensures
Mystery shopping in person requires a customer to visit a brick-and-mortar business to assess the purchasing process.
Telephone mystery shopping operates largely over telephone communication. The mystery shopper calls the business to gather information.
A mystery shopping program for online businesses is intended for those who operate mostly through e-commerce or who want to assess the customer experience of their e-commerce channel. For evaluation, the mystery shopper visits the company’s website to view its browsing, checkout, and follow-up processes.
For businesses with multiple distribution channels, mystery shopping may be conducted in-person, by telephone, or online. Regardless of the method, the goal remains to assess the customer experience.