Coming together is the beginning. Keeping together is progress. Working together is success. Lets Celebrate our 6th Anniversary..!!

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mystery shopping

Are my touchpoints talking the language of my brand? Get in touch to schedule a quick touchpoint evaluation

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our partnership approach

Mystery shopping, an accepted, cross industry method of evaluating and measuring customer experience, brand perception and Quality of service. Organizations engage with Mystery Shopping companies to get unbiased view on their services and offerings. Mystery shoppers or the Secret shoppers provide relevant observations on staff, operation, ambiance and many more through the customer’s eye.


Modes of Mystery Shopping


In person
calling
online

Benefits

Get to know brand
perception

Evaluate customer
experience

Performance
Insights

Break Point
Analysis

unique features

All details and artefacts are captured online over our Mystery shopping Application which ensures

gps tagging
Artefacts
Real time Dashboard
red/green alerts
Close looping

Store level scores and feedback help the client’s employees to understand the key areas and issues where they need to improve and enhance their knowledge.

A detailed status report provided in the end enables to create an effective action plan and leads to process, product and people improvement.

To know more, get in touch with our expert consultants.