mystery shopping
Are my touchpoints talking the language of my brand? Get in touch to schedule a quick touchpoint evaluation
our partnership approach
Mystery shopping, an accepted, cross industry method of evaluating and measuring customer experience, brand perception and Quality of service. Organizations engage with Mystery Shopping companies to get unbiased view on their services and offerings. Mystery shoppers or the Secret shoppers provide relevant observations on staff, operation, ambiance and many more through the customer’s eye.
Modes of Mystery Shopping
In person
calling
online
Benefits
Get to know brand
perception
Evaluate customer
experience
Performance
Insights
Break Point
Analysis
unique features
All details and artefacts are captured online over our Mystery shopping Application which ensures
Store level scores and feedback help the client’s employees to understand the key areas and issues where they need to improve and enhance their knowledge.
A detailed status report provided in the end enables to create an effective action plan and leads to process, product and people improvement.
