"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi


mystery shopping

Are my touchpoints talking the language of my brand? Get in touch to schedule a quick touchpoint evaluation


our partnership approach

Mystery shopping, an accepted, cross industry method of evaluating and measuring customer experience, brand perception and Quality of service. Organizations engage with Mystery Shopping companies to get unbiased view on their services and offerings. Mystery shoppers or the Secret shoppers provide relevant observations on staff, operation, ambiance and many more through the customer’s eye.

Modes of Mystery Shopping

In person


Get to know brand

Evaluate customer


Break Point

unique features

All details and artefacts are captured online over our Mystery shopping Application which ensures

gps tagging
Real time Dashboard
red/green alerts
Close looping

Store level scores and feedback help the client’s employees to understand the key areas and issues where they need to improve and enhance their knowledge.

A detailed status report provided in the end enables to create an effective action plan and leads to process, product and people improvement.

To know more, get in touch with our expert consultants.