Process benchmarking is a structured service to compare one or more processes of any organization against the competitors in the same industry. The motive of this benchmarking is to learn and apply the strategies in a better way. Benchmarking of certain business processes against competitors is required when there is a need to acquire more specific details about that particular process or business function.
Conclusions derived from business process benchmarking not only pin point areas of improvements but also highlight those points which are the best in your organization when compared with others. The process owners also get an exposure to learn more about their processes from the competitors. Process benchmarking is a method that ultimately leads to process improvements followed by overall business development and better customer experience.
QDegrees enables organizations to adopt a well-defined process benchmarking approach and get meaningful outcomes to enhance their services. We benchmark defined services or processes through mystery audits, face to face interviews, calls and customer journey mapping based on pre-defined parameters that vary from industry to industry. Our approach is based on end to end mapping in which inferences are captured at every stage for every competitor. Final outcomes are analyzed and reported with effective action plans.
Submitted report comprises of detailed insight into each and every issue or opportunity which helps the companies to make constructive business decisions.
Process Benchmarking is gradually making its place in the business processes to improve customer experience. Get in touch with QDegrees today, to benchmark your business processes against the leading competitors!