"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi


Process Benchmarking

Pin point areas of improvements and also highlight those which are the best in your organization


our partnership approach

Process benchmarking is a structured service to compare one or more processes of any organization against the competitors in the same industry. The motive of this benchmarking is to learn and apply the strategies in a better way. Benchmarking of certain business processes against competitors is required when there is a need to acquire more specific details about that particular process or business function.

Business process benchmarking through-mystery audits, calls and customer journey mapping, comparison of digital platforms

End to end mapping, capturing inferences at every stage for every competitor

Analysis of final

Reporting with effective
action plans


Learn more about the best practices in industry


Overall business

Better customer

QDegrees enables organizations to adopt a well-defined process benchmarking approach and get meaningful outcomes to enhance their services.

Submitted report comprises of detailed insight into each and every issue or opportunity which helps the companies to make constructive business decisions.

Process Benchmarking is gradually making its place in the business processes to improve customer experience.

To know more, get in touch with our expert consultants.