"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi

Process Consulting

case study

  • People, Process, System and Regulatory Compliance

    The client in the case discussed wanted to conduct an end to end study of the processes which are having impact on the service provider & it’s customer at monetary as well as satisfactory level..

  • Process Re-engineering

    The case studied here is for one of the clients dealing in consumer durables and IT accessories. The client wanted to conduct audits at its service centers in various states across India and find out the break points and opportunity areas in order to improve its services.