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Services
Quality assurance and quality practices have been there for ages, and we have been evolving with time. Similarly, call centres which organizations traditionally run in-house, have evolved with large BPOs coming in as subject matter experts and outsourcing of this is very evident these days.
Services
Today, you enter any store and you’ll look for someone who gives you personal attention. So, what are your expectations when it comes to telecom or says, online services which you use?
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