QAViews, an AI-powered quality management tool for call centers, assesses every interaction in real-time. It helps measure each agent's performance and suggests improvements to enhance customer experience while lowering operational expenses
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Instant insights into customer interactions through dynamic real-time dashboards. Elevate satisfaction and efficiency with timely monitoring of agent performance and key metrics.
Smart sampling ensures intelligent, unbiased interaction audits. The randomizer optimizes evaluations, providing a comprehensive view of agent performance for accuracy across diverse scenarios.
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Integrated with call center dialers and CRM tools, the feature enhances efficiency by centralizing data and streamlining workflows. It provides agents and managers with a unified platform for evaluation, analysis, and improvement.
QAViews streamlines agent responses with a closed-loop rebuttal process, fostering effective communication and collaboration for continuous improvement.
Adaptive evaluations through machine learning, offering insights for immediate adjustments and strategic, continuous improvements in customer service precision
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