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The Changing Face of Retail

QDegrees

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3 weeks ago

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Importance of Competitive Analysis and Benchmarking

1 month ago

Customers are the primary concern and organizations are trying hard to be the first choice of their customers. Though everybody is in the race to impress the customers and prospects with every possible tactic today...
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Why Excellent Customer Service is The Need of the Hour?

1 month ago

Customers are forever to stay but to retain them to one particular brand, customer services of that brand or organization should be up to the mark...
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Discovering Customer Spirit

1 month ago

“Best way to find yourself is to lose yourself in service of others – MK Gandhi” Customer spirit is in essence keeping the customer aspiration in center while delivering a product or service...
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Creating Seamless Customer Journeys With Omnichannel Reach

1 month ago

With the advent of technology, customers have benefitted by getting many channels to reach out to service providers...
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NPS AND BEYOND

1 month ago

Second, in the NPS series, this blog talks about the latest techniques to improve the net promoter score, to analyze and make use of the results in a non-traditional way. Read the previous blog here...
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Customer Spirit & AI - An Insightful Collaboration

1 month ago

Today companies track customer behavior by cognitive means to promote their product & services. All that the customer needs to do is either search for a product online or click a banner inadvertently...
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An Outlook On The Changing Customer Experience Trends

1 month ago

Industries from the Health Insurance sector are now customizing their services and products with a strong motive to be actually there for the customers and prioritize their needs.
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Three Pillars of CX - People Process System

1 month ago

As almost all of us talk about customer experience day in and out, it brings an obvious need to understand and take a look into what the word experience means; a look at the meaning of experience as per Oxford dictionary –

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