Role Of Human Resources in the Centers Work From Home

Due to the pandemic, Human Resource organizations across the globe have driven the implementation of ‘work from home’ almost overnight. Most HR professionals in India would agree that transitioning to remote working was the easier part of their responsibilities. Once remote working capabilities were up and running, HR professionals had to develop strategies to handle other crucial activities such as hiring and onboarding, employee engagement, and shaping organizational culture.


Recruitment during COVID

Although salaries are booming in specific industries like tech and finance, organizations have realized that lucrative remunerations won’t be there to attract exceptional talent.

Employee expectations have drastically evolved during the new normal. They are looking for organizations that offer jobs to professionals who prefer working 100% remotely, others want a hybrid model, and some wish to regress to the old normal.


Apart from this, they are also looking to be associated with organizations offering empathetic leadership to enable a better work-life balance. Therefore recruitment teams have to work closely with leadership to define an effective recruitment strategy. This would include positioning themselves as attractive workplaces, providing flexibility concerning worksites (remote, hybrid, and onsite), and compensating employees with perks that support overall well-being.


Hence, recruiters update their job postings with action plans for the new normal. Interviews are primarily conducted using virtual hiring technologies, and the number of interview rounds is optimized. Human resource management in 2021 is vital to diversity, where recruiters set biases and focus on building a diverse talent pipeline.


Employee engagement, well-being, and effectiveness

One of the most vital imperative initiatives for HR professionals during the new normal is to deploy employee engagement practices for their remote workforce.

As per a survey conducted by McKinsey, employees working remotely felt highly engaged, experienced a more profound positive impact on their daily tasks, and enjoyed more vital well-being compared to those working non-remotely.


However, according to a survey conducted by Monster, 69% of employees admitted to experiencing burnout while working from Home. Hence, HR leaders in 2021 have been aspiring to offer holistic working experiences for their employees that prioritize their well-being.

In the past, employee well-being was impacted primarily by safety and security. Over time, other themes such as trusting relationships, social cohesion, and individual purpose have also begun to influence employee wellbeing.


Therefore, firms have set up daily team meetings and 1-1 check-ins. These activities have empowered check-ins to set micro-goals and receive continuous feedback. By developing a ‘coaching approach’, leaders can motivate their teams, offer purpose, measure progress and improve productivity. 


At Prezi, employees are encouraged to have meetings that are not ‘live’. They also try to keep the average length of all their live meetings to 18 minutes. Leading firms like Google, Dropbox, Tinder, and Apple have organized virtual innovative events such as interactive magic shows and virtual ramen cooking classes.


Other companies like The Creative Suite are promoting the concept of sending ‘care packages’ to the doorsteps of employees. These packages are as per a specific theme. Organizations such as Linkedin and Jooble are also encouraging their employees to pursue side projects that align with their personal goals.


Leveraging platforms to manage a distributed workforce

A distributed workforce comprises employees working across multiple locations, including satellite offices and homes. Although this trend existed before the pandemic, the new normal has led to multiple organizations working with a distributed workforce proving vital in managing a distributed workforce. These include teleconferencing, chat rooms, cloud-based file-sharing tools, and screen-sharing software. Some devices combine all these offerings. For instance, SamparQ enables a distributed workforce to conduct training, get instant feedback, connect with live field teams, and share status messages.


Resetting work culture

Legendary management consultant Peter Drucker said, “Culture eats strategy for breakfast.”

Work culture in an organization defines the implicit and explicit organization within it. It determines the way employees communicate, behave and act. It clarifies what is encouraged and what is frowned upon. A winning work culture develops when employees feel valued, engaged, and heard. Work culture plays a vital role in aligning organizational and employee goals. Hence, it is a fundamental growth driver for an organization.

Across organizations, human resource teams have realized that working from Home has caused “complex” among experienced employees. Recently hired individuals have felt completely disconnected. There have been reports of alienation and strained professional relationships.

When offices open up, business leaders will face many challenges related to working culture. For instance, certain employees may desire only to work remotely, whereas others may prefer a hybrid model. Certain habits could have been formed while working from Home that might have to be altered. Also, norms and practices may have to be changed for teams to start working together again.


This requires significant transparency and clear communication. Leaders must have multiple conversations across different workforce levels to get insights on resetting the work culture.

As restrictions are being lifted and employees begin returning to workplaces, specific Human Resource initiatives that were conceptualized during the pandemic are likely making high-performances. Needless to say, organizations that revert to the old ways would feel challenging to get the right people on board.


Keep up-to-date with our weekly Newsletter, QDbuzz.