Voice of Customer
Following the in-depth process of capturing customer expectations and preferences
our partnership approach
Voice of customer is a program that captures customer's opinions through survey, calls or interviews and gives an insight into customer expectations and preferences for a particular service or a brand as a whole. Customer's perspective is important for the businesses to grow and this is where the need for VoC (Voice of Customer) Analysis plays an important role.
Working closely to create customized VoC program
Analysis of customer views collected through calls, visits and digital platforms
Root cause identification and gap analysis
Recommending close looping solutions
Benefits
Make strategic & customer centric business decisions
Improve process towards reducing customer efforts
Evaluating design of product or any service
Cost savings and better customer relations
QDegrees ensures to develop and deploy an effective VoC program based on specific organizational priorities and works directly with the teams to implement this program successfully. We provide effective VoC solutions catering to diverse industries.
We believe that every organization and industry has its own set of customers and work closely with every customer to create customized VoC program.
