Measure Customer Loyalty
Real-Time NPS / CSAT Scores
Smart & Customized Dashboards
Service Recovery & Close Looping
Analyze the Customer’s Voice & Sentiments
Seamless Integration with most CRMs & Social Media Platforms
Data Security is the highest priority
SurveyCXM lets the brand measure customer engagements and sentiments across the total journey they had with the products or services. This tool offers multiple customer-oriented attributes to the business, such as mentioned below-
Track your Promoters & Detractors
Almost all of us have come across this question after every transaction, be it food delivery, shopping from a retail store, cash withdrawal from an ATM, or anything else.
- Using customer recommendations and feedback to know what the customers are feeling.
- Net Promoter Score, when coupled with other metrics, can go far beyond arithmetic or a statistical value.
- Treat the customers to bring in a delightful experience.
- Know your company’s NPS to understand what service and area to be improved.
Drive improvement across your organization
Identification of business requirements of processes and evaluating the scope of improvement. In a highly competitive business environment, process improvement is crucial for organizations to stay a step ahead.
- Evangelize customer-centricity from the C-suite to the front line.
- Engage stakeholders with custom dashboards.
- Leverage your systems of record to automate team follow-up.
- Easy-to-use platform speeds adoption across the teams.
Track, report & close loop
Closed-loop reporting gives organizations valuable insight into how customers are feeling and brings in more qualified leads.
- Monitor the NPS trend with a smart and personalized dashboard.
- Periodically collect real-time customer feedback.
- Assess real-time customer experience using the CSAT score calculator.
- Automate Workflow Segmentation with Quick Alerts.
Get Hands-On Experience with Our Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Customer Service Satisfaction (CSS), Retention Rate, Churn Rate, Conversion Rate, and Customer Lifetime Value, or develop your own KPIs.
Know the score with your customers
The measure used to gauge customer loyalty, satisfaction, and enthusiasm for a company that's calculated by asking customers one question: “how likely are you to recommend this product/company to a friend or colleague?”
- Keep a competitive edge by truly understanding the voice of your customers.
- Customer satisfaction surveys help you connect at multiple touchpoints to find out exactly what your customers want, need, and expect.
- Capture a 360-degree view of customers’ views with real-time feedback.
User-Friendly Unified NPS Portal
It is a combination of automated and easy surveys, NPS ratings, score analysis, and report creation.
- The AI-powered solution empowers you to convert the “big data” of customer feedback into insights.
- The intuitive dashboard gives you unmatched visibility across all key metrics.
- Integrates seamlessly with other systems through well-defined APIs.
Channels of conducting NPS Survey
Surveys can be conducted through various platforms. The most successful and preferred modes to conduct NPS surveys can be:
- Email Surveys: Low Investment & High Productivity to gather insightful data; High Response Rate
- In-App/On-page Surveys: It’s a pop-up, asking questions for feedback and NPS; High Response Rate.
- SMS Surveys: You can send a short code to access or a link to click on for surveys through regular SMS; High Response Rate.
- Chatbot: Sending survey through chatbot, once the support is provided, and can be available all time in the chatbot section.
- Kiosk Surveys: The latest kiosk available in local malls and self-services, give features to take short surveys immediately after the purchase of a product/service.
- Phone / Whatsapp Survey: Most convenient method of survey, it keeps anonymity in case of sensitive questions. In market research, CATI (computer-assisted telephone interviews) has faster ways to handle the interviews easily.