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Services

Mystery Shopping

Transform your customer experience & propel your business forward with valuable mystery shopping insights.

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Features

All details and artifacts are captured online over our Mystery shopping Application which ensures

Measuring the quality of customer experience

Measuring the experience of the customers

Pool of In-house Shoppers

Pool of In-house Shoppers

Digital Platform to Audit Life-Cycle

Digital Platform to Audit Life-Cycle

Quick Touch point Evaluation

Quick Touch point Evaluation

Cross-Industry Expertise

Cross-Industry Expertise

100% Quality Check

100% Quality Check

Journey Breakpoints & Benchmarking

Journey Breakpoints & Benchmarking

Immediate, Actionable Feedback

Immediate, Actionable Feedback

How it Works?

Helps brands evaluate interaction quality through customer touchpoint management and boost the growth of their business.

In-Person Mystery Shopping

Mystery shoppers often mimic typical consumer behaviors to gather information and assess the consistency of behaviors that are considered crucial for a particular brand or industry. We offer in-depth Mystery audit analyses to provide comprehensive insights for your business.

  • Observe all purchasing touchpoints and evaluate store services.
  • Record feedback from customers through general communication.
  • Conduct a secret customer satisfaction survey to understand in-store shoppers.
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Telephonic Mystery Shopping

Our Telephonic Mystery Shopping services involve a mystery shopper calling your business to gather information and assess the consistency of behaviors. Our shoppers collect data to conduct a detailed audit, providing valuable insights to improve your customer service and sales.

  • Analyze staff behavior through communication.
  • An effective barrier against dishonesty, poor service, or bad practice.
  • It can allow you to learn if staff is making follow-up calls within an acceptable time frame and with appropriate responses.

Online Mystery Shopping

We are helping e-commerce businesses to understand customer inquiries, interaction, and website perception. Through mystery audit, we find the scope for improvement in services/products.

  • Evaluating retail audit of the e-commerce channel.
  • Study the product visibility and demand.
  • Understanding customers to boost CSAT score.
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Hybrid Mystery Shopping

Hybrid mystery shopping involves mystery shoppers following an entire customer journey. This type of mystery shopping is popular because it delivers the highest-quality customer experience. For example, A retail store may use this approach to measure the shopping experience from browsing to checkout, providing insights to enhance customer satisfaction.

  • Tracking customer satisfaction at every touchpoint.
  • Providing detailed reports and actionable insights.
  • Enhance customer satisfaction and loyalty through actionable feedback.

With our mystery shopping services, you can gain a better understanding of your customers' experiences and identify areas for improvement, ensuring that your business is always operating at peak performance.

With our mystery shopping services, you can gain a better understanding of your customers' experiences and identify areas for improvement, ensuring that your business is always operating at peak performance