Services
Mystery Shopping
Transform your customer experience & propel your business forward with valuable mystery shopping insights.
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Features
All details and artifacts are captured online over our Mystery shopping Application which ensures
Measuring the experience of the customers
Pool of In-house Shoppers
Digital Platform to Audit Life-Cycle
Quick Touch point Evaluation
Cross-Industry Expertise
100% Quality Check
Journey Breakpoints & Benchmarking
Immediate, Actionable Feedback
How it Works?
Helps brands evaluate interaction quality through customer touchpoint management and boost the growth of their business.
In-Person Mystery Shopping
Mystery shoppers often mimic typical consumer behaviors to gather information and assess the consistency of behaviors that are considered crucial for a particular brand or industry. We offer in-depth Mystery audit analyses to provide comprehensive insights for your business.
- Observe all purchasing touchpoints and evaluate store services.
- Record feedback from customers through general communication.
- Conduct a secret customer satisfaction survey to understand in-store shoppers.
Telephonic Mystery Shopping
Our Telephonic Mystery Shopping services involve a mystery shopper calling your business to gather information and assess the consistency of behaviors. Our shoppers collect data to conduct a detailed audit, providing valuable insights to improve your customer service and sales.
- Analyze staff behavior through communication.
- An effective barrier against dishonesty, poor service, or bad practice.
- It can allow you to learn if staff is making follow-up calls within an acceptable time frame and with appropriate responses.
Online Mystery Shopping
We are helping e-commerce businesses to understand customer inquiries, interaction, and website perception. Through mystery audit, we find the scope for improvement in services/products.
- Evaluating retail audit of the e-commerce channel.
- Study the product visibility and demand.
- Understanding customers to boost CSAT score.
Hybrid Mystery Shopping
Hybrid mystery shopping involves mystery shoppers following an entire customer journey. This type of mystery shopping is popular because it delivers the highest-quality customer experience. For example, A retail store may use this approach to measure the shopping experience from browsing to checkout, providing insights to enhance customer satisfaction.
- Tracking customer satisfaction at every touchpoint.
- Providing detailed reports and actionable insights.
- Enhance customer satisfaction and loyalty through actionable feedback.
With our mystery shopping services, you can gain a better understanding of your customers' experiences and identify areas for improvement, ensuring that your business is always operating at peak performance.
