One-stop solution to keep a check on all your Contact Center Operations
Unlock the Ultimate Quality Assurance and Monitoring Solution.
Smart & random sampling of the calls to keep the best feedback quality
Real-Time Dashboards & Analysis
Real Time Alert Mechanism
Create Customized Checklists
Feedback through Email & Voice
Feedback through Email & Voice
In-Built Calibration Modules
Quick Rebuttal
Product Features
With our robust suite of Contact Center strategies and capabilities, you can streamline your operations, optimize your resource allocation, and enhance your customer interactions.
Smart Sampling & Interaction Allocation
- Solutions for proactive interaction quality check.
- Ensures all processes are optimized for maximum efficiency & effectiveness.
- Fetch contact center quality monitoring scorecard in the form of reports and keep track of agent performance.
Real-time reporting & dashboard
Our data-driven quality assurance and quality control approach can boost business trust.
- A single dashboard displays survey results, quality, and performance data.
- Get professional help for creating quality parameters and customize them according to your need.
- Measure on predefined quality & quantitative benchmarks.
Quality assurance is key to enhancing the performance of your call center or contact center. Conducting regular audits and using specialized tools and services can help you identify opportunities for improvement, ensure compliance with industry standards, and improve customer satisfaction. By prioritizing quality, you can build a more successful and reputable business.
Create your own Checklists and Parameters for Inspections
Make your own quality standard parameters for custom audits.
- Get professional help for creating quality parameters and customize them according to your need.
- Measure on predefined quality & quantitative benchmarks.
- Directly improve KPIs, CSAT, and customer experience.
Real-time alert system
Set up and send real-time alerts and feedback on the Interactions.
- Get on-time alerts & notifications in case of any improvements are suggested.
- Get real-time scores for the quality of interaction based on the parameters set.
Maximize Contact Center Efficiency with QAViews: The Comprehensive SAAS Application that Takes Your Quality Assurance and Monitoring Efforts to the Next Level.
Automate every step of the customer journey
Enterprise-Grade audit management system for Growing Companies
- Send and receive email notifications and reminders about audits.
- Integrated all interaction tools for your organization with a complete solution.
- Cover all the touch points of the customer journey in the audit process.
Seamless Integration with Call Centre Dialer and CRM
Deliver Outstanding Customer Service from Anywhere Seamlessly.
- Handle all your inbound, outbound, and blended campaigns with ease and flexibility.
- Maintain Call Recording Logs to Achieve Compliance.
In-Built Calibration Modules
You can use In-Built Calibration Modules whether you are a large corporation or a small start-up.
- Our team along with the client calibrates to identify the parameters and benchmarks for the audits.
- An internal audit system allows you to track and manage audit scheduling.
- Keep track of your audit schedule from any location with internet access.
- Improves call center quality and customer-agent interactions
Quick rebuttal
QAViews allows you to select modules based on what is best for your company.
- Give inputs on an immediate basis for the audit scores received.
- Produce thorough reports for all quality audits.
- Ensures data integrity and completeness through consistent auditing.
