Empowering Organizations to bring in Customer Delight & Loyalty
Stand out in the competitive market with our innovative services that prioritize customer delight. Drive loyalty and satisfaction with our personalized approach.
Our Services
Discover our comprehensive suite of CX services, carefully curated to enable businesses to exceed customer expectations and drive sustainable growth.
Interaction Quality Audits
Improve operations, streamline processes and unlock actionable insights with our contact center quality audit solution. We help brands evaluate interaction quality through different customer touchpoints and boost the growth of their business.
Call
Center Audits-
Email Response Audits
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Social Media Audits
- Backoffice Assurance Audits
Mystery Shopping
Transform your customer experience & propel your business forward with valuable mystery shopping insights. We offer in-depth Mystery audit analyses to provide comprehensive insights for your business.
- In-Person Mystery Shopping
- Telephonic Mystery Shopping
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Online Mystery Shopping
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Hybrid Mystery Shopping
Market Research
Making the market research capabilities robust and worthy through an insight into fresh and unused data. We take pride in delivering comprehensive and reliable services that help you stay ahead of the curve.
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Telephonic interview
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Digital Survey
- Face-to-face interview
- Focus Group Discussion
Process Consulting
Optimize your business with streamlined workflows, reduced costs, and tailored solutions. Our expert guidance and best practices deliver measurable results. Improve your business processes and quality standards with well-defined SOPs, checklists, templates, and guidelines.
- ISO
Consulting
- End-to-End Process Analysis
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Process Benchmarking
- Process Reengineering
Customer Experience Measurement
Understand your customers' needs and preferences with our comprehensive process for capturing insights. Get insights into your customers' preferences with our CX Measurement services tailored to your business needs.
- Customer Journey Mapping
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Voice of Customer
- CX
Strategy
- NPS / CSAT Measurement
QDegrees at a Glance
TrustWorthy
The heart of a successful strategy is a customer experience that is elegantly simple and positive, where consumers are satisfied and maintain long-lasting relationships.
Recent Blogs
E-commerce Trends and the World of Online Mystery Shopping
In 2024, it is expected that India's e-commerce market alone will reach a whopping ₹4,416.68 billion. It may not surprise you a lot, as the growth of e-commerce worldwide is pretty evident. Instead, you may find it as an opportunity, right? But there's a catch.
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