We're Hiring
Subject Matter Expert
Looking for someone with excellent communication skills & MS Excel Proficiency, Who carries back office or operations experience and ready to work in rotational shifts in Udaipur lcation
Who are we
We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”
Join us
Subject Matter Expert
Full Time
Experience
2-3 Years
Location
Udaipur
Availability to join
ASAP
No. of openings
1
What we ask for
Lead and Manage the Control tower team to focus on the following key areas: o Pro-Active Notification and effective communication. o Exception Management (Alert Management); o Ensure service delivery alignment with agreed client SLA’s. o Improve service output for existing accounts on an ongoing basis o Drive understanding of contracts, terms and conditions, SOW • Ensure that the team adhere to service standards / SLA covering all SOW agreed with customer • Monitor data integrity of systems
Requirements
Shifts - Rotational
Excellent Communication Skills
Back-office/Operations Experience Required
Join us
Subject Matter Expert
Full Time
Experience
2-3 Years
Location
Udaipur
Availability to join
ASAP
No. of openings
1