We are hiring Quality Analyst for Jaipur location. An ideal candidate must know one or more of these languages (Kannada/Tamil/Gujarati/Bengali/Malayalam/Hindi))
Who are we
We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”
What we ask for
The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and their resolution to identify process gaps.
Conducting calls & transaction based audits to gause the process adherence/compliance and customer experience