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Quality Analyst

We are hiring Quality Analyst for Jaipur location. An ideal candidate must know one or more of these languages (Kannada/Tamil/Gujarati/Bengali/Malayalam/Hindi))

Who are we

We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”

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Quality Analyst

Full Time

Experience
1-2 years in BPO/Quality Management/CCE

Location
Jaipur, Bangalore,Pune

Availability to join
ASAP

No. of openings
1

Apply Now
What we ask for

The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and their resolution to identify process gaps.

  • The QA is required to analyze reasons for customers calling The call center and suggest actions to reduce such calls
  • The Quality Analyst’s study includes why The customer called the call center, call handling by the agent, promptness of revert, product knowledge as well as whether representatives are  sticking to standard scripts or not

    • Requirements

    Conducting calls & transaction based audits to gause the process adherence/compliance and customer experience

  • Conducting analytics based on the overall interaction data dump and audit sample
  • Preparing audit summary along with the summary of the findings with respect to different aspects of customer experience & compliance

    • Join us

    Quality Analyst

    Full Time

    Experience
    1-2 years in BPO/Quality Management/CCE

    Location
    Jaipur, Bangalore,Pune

    Availability to join
    ASAP

    No. of openings
    1

    Apply Now