Subject Matter Expert
As a Subject Matter Expert (SME), you will play a crucial role in supporting our Operations team by leveraging your Excel and Power BI expertise. You will be responsible for assisting in data analysis, generating insights, and contributing to data-driven decision-making.
Who are we
We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”
What we ask for
with cross-functional teams to understand data requirements and
- Gather and
analyze data from various sources to provide valuable insights.
- Create and
maintain Excel spreadsheets, templates, and reports.
reports using Power BI.
- Assist in
data visualization and presentation for internal and external
in data quality assurance and data cleansing activities.
up-to-date with industry trends and best practices related to data
analysis and reporting.
- Carry out the day to day
operations by coordinating with respective parties/clients
- Real Time Tracking from Control Tower
- Communicate with the
internal management to share the ideas to run operations efficiently
- Monitor the performance of the operations of both internal service
providers and external service providers
- Ensure proper checklist are created and adhered in order to ensure
smooth functioning of operations
- Maintaining and updating the daily tracker
· Any Graduate Required
· Good Communication skills
· Advanced Excel Knowledge
· Knowledge of Power BI/SQL is an added advantage
· Open to do Rotational shifts