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Customer Satisfaction Metrics: 7 Best Metrics to Measure
Customer satisfaction in any business is the foremost thing to maintain to keep your customers intact with your brand for a long period or even a Lifetime. Customer satisfaction holds importance in the world of business as it single-handedly decides if the customer will remain with you or not.View
NPS- What, Why & How
Net Promoter Score is one of the most commonly used customer experience metrics globally. Since its origin in 1993 till date, the metric has evolved and been adopted. Net Promoter Score" or, more recently, "Net Promoter System" (as mentioned in The Ultimate Question written by Fred Reichheld, and Rob Markey).
CSAT - Metric to Measure Customer Satisfication
Customer Satisfaction is a well-known term across the globe for any brand to succeed. The customer always wants the best product and service. In turn, the service/product provider ensures that the customer is delighted with its offerings.