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Trainer- Quality Management

We are seeking a skilled and experienced Trainer to join our team in the Call Quality Process department. As a Trainer, you will play a crucial role in ensuring that our call center agents are equipped with the necessary knowledge, skills, and behaviors to deliver exceptional quality in customer interactions. You will be responsible for designing, developing, and delivering training programs focused on call quality standards, customer service excellence, and process adherence

Who are we

We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”

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Join us

Trainer- Quality Management

Full Time

Experience
4-6 Years

Location
Jaipur

Availability to join
ASAP

No. of openings
2

Apply Now
What we ask for

  • Collaborate with the Quality Assurance team and other stakeholders to identify training needs and develop comprehensive training programs.
  • Conduct training sessions for new hires and existing employees on call quality standards, best practices, and relevant processes.
  • Utilize a variety of training methods and techniques to accommodate different learning styles and maximize effectiveness.
  • Monitor trainee progress and provide feedback to ensure skill development and proficiency.
  • Conduct evaluations and assessments to measure the effectiveness of training programs.
  • Analyze training data and performance metrics to identify trends and areas for improvement.
  • Assist in the development and implementation of quality assurance processes and procedures.
  • Work closely with Quality Assurance Analysts to identify areas for improvement and provide targeted coaching and training interventions.

    • Requirements

  • Bachelor's degree in Business Administration, Communications, Education, or related field (or equivalent experience).
  • Proven experience as a Trainer in a call center environment, preferably in a call quality or customer service role.
  • Strong understanding of call center operations, quality assurance processes, and customer service principles.
  • Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
  • Proficiency in training development tools and learning management systems.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams

    • Join us

    Trainer- Quality Management

    Full Time

    Experience
    4-6 Years

    Location
    Jaipur

    Availability to join
    ASAP

    No. of openings
    2

    Apply Now