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A Guide to Close-Ended Questions for Better Customer Feedback Surveys

Are you searching for ways to gather structured and actional customer feedback? If yes, then you must know more about close-ended questions.

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By QDegrees

A Guide to Close-Ended Questions for Better Customer Feedback Surveys
Convenience Evolution: Resetting Consumer Expectations
Service

Convenience Evolution: Resetting Consumer Expectations

When a company promises to deliver food warm at your doorstep, it means that the food is impeccably packed and is delivered in less than thirty minutes. This is a sea change in consumers’ lifestyle and their expectations

By: QDegrees
Evolving Needs of Subject Matter Expertise In Contact Center Quality
Service

Evolving Needs of Subject Matter Expertise In Contact Center Quality

Quality assurance and quality practices have been there for ages, and we have been evolving with time. Similarly, call centres which organizations traditionally run in-house..

By: QDegrees
NPS- What, Why & How
Service

NPS- What, Why & How

Net Promoter Score is one of the most commonly used customer experience metrics globally. Since its origin in 1993 till date, the metric has evolved and been adopted. Net Promoter Score" or, more recently, "Net Promoter System" (as mentioned in The Ultimate Question written by Fred Reichheld, and Rob Markey).

By: QDegrees
Reducing Customer Effort Is Your Best Investment
Service

Reducing Customer Effort Is Your Best Investment

Customer Experience has much more to do than customer satisfaction, but whether it is loyalty or the effortless service that drives customers crazy behind a brand is something that we shall explore in this write-up.

By: QDegrees
Importance of UAT and Correlation with UX
Service

Importance of UAT and Correlation with UX

As a consumer, we always want the best in every service and product we opt for, and more so wherein, digital has become one of the crucial parts of our lives. The UAT stage plays a crucial role in new launches and modifications.

By: QDegrees
CSAT - Metric to Measure Customer Satisfaction
Service

CSAT - Metric to Measure Customer Satisfaction

Customer Satisfaction is a well-known term across the globe for any brand to succeed. The customer always wants the best product and service. In turn, the service/product provider ensures that the customer is delighted with its offerings.

By: QDegrees